Job Description

Open Roles: Customer Service Executive (CSE) // Sales Executive (SE) // Relationship Manager Executive (RME)Location: Kaikondrahalli, Bengaluru (Bangalore)Position Type: Full-timeSalary Range: Up to 4.5 LPA to 5.5 LPA (inclusive of variable components & based on current relevant experience)About UsIndias first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. The brainchild of Amit, Akhil and Saurabh, who are alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad respectively in the year 2014, NoBroker.com came to life because all of them believed that paying hefty brokerage cannot be the only option to find a new home. Changing the real-estate game since its inception in 2014, NoBroker.com has now created the worlds largest customer-to-customer real estate ecosystem serving >1 crore customers. NoBroker.com adds 5 lakh customers on a monthly basis and witnesses 20 lakh customer connections every month. It closes over 55,000 transactions every month saving INR 1200 crore of brokerage in a year. In its most recent funding round, NoBroker.com has raised USD 210 million and has turned into a unicorn valued at a >USD 1 billion. NoBroker is headquartered in Bengaluru (Bangalore) with a team of 4000+ employees. Apart from Bengaluru (Bangalore) we serve key cities including Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR.Perks & Value Proposition:

• Employee health insurance of Rs 1 lakh per year. The company pays premium.
• Employees get free lunch and snacks.
• Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
• Monthly reward and recognition to outstanding performers.
• Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
• Regular team parties and Annual Day outing for all employees.

Educational & Skill-Set Qualifiers:

• Education - Graduation/HSC qualified.
• Excellent verbal and written communication skills.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Languages - English & Hindi mandatory, Kannada/Tamil/Marathi preferred, proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.

Job Title: Customer Service ExecutiveSpecific Responsibilities

• Identify and assess customers needs to achieve satisfaction.
• Handle inbound calling for customer service.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions, process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Job Title: Sales ExecutiveSpecific Responsibilities

• Identifies business opportunities by identifying prospects.
• Sells products by establishing contact and developing relationships with prospects.
• Recommends solutions to issues in constructive ways.
• Outbound calling on data collected through lead generation activities / secondary data sources.
• Conducts daily follow-ups on older leads and work on new leads.
• Maintains quality service by establishing and enforcing organization standards.
• Is energetic, well-spoken, eager to close sales deals and generate revenue for the organization.

Job Title: Relationship Manager ExecutiveSpecific Responsibilities

• Acting as relationship manager for the Paid customers of NoBroker.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Identifying and assessing customers needs.
• Servicing customer in finding the right tenant / house as per the requirement of customer.
• Dialing outbound and attending inbound calls from customers and leads.
• Using internal tools and methods to provide best possible service to the customer.
• Negotiating with leads on behalf of customers.
• Keeping customers up-to date on the progress of his account.
• Following communication procedures, guidelines, and policies.
• Going the extra mile to provide excellent customer service.

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