Job Description

ORBCOMM is seeking a highly motivated Sales Order Administrator to join our team. This individual will provide support to customers by clearly communicating information in a user-friendly and professional manner.

Roles and Responsibilities:

• Responsible for taking charge of the queries (via email) from the customers using the products of ORBCOMM
• Process tickets/orders that are raised by the customer/internal teams on a timely manner, towards replacing faulty in warranty products, providing the required information accurately and in a professional manner
• Reach out to the customers via email and phone, to source information needed to process the tickets/orders
• Revert with information on status of pending orders and shipping notifications
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Work with Tier2/Tier I team to analyze further the requests and provide a resolution
• Interact with various internal teams like Operations, Account Management and Sales teams to follow and/or process the orders that are submitted

Desired Qualifications and Experience:

• Graduation preferred, but not required
• Excellent written and verbal communication skills are mandatory
• Must have good typing skills with accuracy (excellent attention to detail)
• Must possess team player attitude, strong work ethics and strict adherence in following the process
• Must be collaborative, possess good written and verbal communication skills
• Proficient knowledge and usage of MS Office products
• Willing to learn new technologies/different internal product lines.
• Good at handling heavy workloads and flexible to work as per the business requirements
• Good logical troubleshooting skills
• Willing to commute on their own

About ORBCOMM Inc.


ORBCOMM is a pioneer in IoT technology, empowering customers with insight to make data-driven decisions that help them optimize their operations, maximize profitability and build a more sustainable future. With 30 years of experience and the most comprehensive solution portfolio in the industry, ORBCOMM enables the management of over a million assets worldwide for a diverse customer base spanning transportation, supply chain, heavy equipment, maritime, natural resources and government. For more information about how ORBCOMM is driving the evolution of industry through the power of data, visit www.orbcomm.com.

Interested?


At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.


If you are looking for a significant career opportunity and the chance to work for an established, successful and high growth company, ORBCOMM is the ideal place for you.


We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.


ORBCOMM is committed to providing accommodation for persons with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process.