Job Description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who\xe2\x80\x99s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You\'ll Do

Birdeye is looking for a Sales Operations Manager to join our Revenue Operations leadership team in India. Reporting to the Director of Revenue Ops in India, you\xe2\x80\x99ll be a critical member of the broader revenue operations ecosystem.

You will play a key role in helping the sales strategy with metrics, infrastructure, business processes, and best practices. You will facilitate data excellence, drive sales insights and reporting, help manage the sales tech stack, and act as an integral member of the global Revenue Operations unit to execute various initiatives.

You will work in alignment with your counterparts in the US and Manila. You will also work in close collaboration with cross-functional teams - marketing, sales, BDR/SDR, Business Intelligence, Product, and Systems teams to help streamline marketing processes, improve sales processes, enhance sales productivity, and support revenue growth.

Responsibilities

• Understand, implement and improve our KPIs on different SaaS sales metrics and follow analytical best practices to deliver accurate, timely, and unbiased views of performance
• Collaborate with cross-functional teams; understand the sales motion and processes, adopt best practices, and help streamline wherever possible
• Partner with functional teams in responding to questions on data and salesforce reporting, key business metrics, preparing ad-hoc analyses, pulling supporting data, etc.
• Drive process simplification, automation, and enhancements to bring scale to the process
• Perform data analysis and produce insights to help with sales territory and account allocation, sales performance, account assignments
• Help drive sales forecasting by identifying the right metrics and tracking them with a high degree of accuracy
• Examine sales pipeline data, analyze patterns, trends, and gaps and provide data-driven insights to the leadership.
• Prepare and maintain sales operations reporting and dashboards (monthly reporting packages, KPIs, etc.) and help with QBRs/monthly reviews
• Hands-on problem solver with a proven technical background to troubleshoot and solve sophisticated problems with Sales Ops and RevOps

Requirements

• 3-7 years of experience in Sales Operations, Revenue Operations, or Business Operations preferably with SaaS / Technology firms
• Experience working with Salesforce Lightning as an admin or heavy usage capacity. Salesforce certification is desired but not mandatory.
• Bachelor\xe2\x80\x99s degree
• High proficiency in MS Excel and Google Sheets
• Ability to glean insights from data and present them in MS PPT and Google slides
• Excellent communication skills (written and verbal) and the ability to work with distributed teams
• Strong business acumen and understanding of sales and marketing processes and structure
• Strong analytical mindset with an attention to detail and the ability to identify and quickly resolve data issues/needs
• Positive attitude and success in cross-functional collaboration to solve problems or implement new processes
• Flexibility and adaptability to shifting priorities and manage multiple initiatives at once

Why You\xe2\x80\x99ll Join Us

At Birdeye, we know that our success is tied to our customers\xe2\x80\x99 success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

BirdEye