Job Description

:Role/ Job Title: Sales Manager- Gold LoanFunction/ Department: Gold LoanJob Purpose:The role entails scaling up the business for the Gold Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.Roles & Responsibilities:

• Acquisition of Gold Loan customers in the identified segment and reference generation from the specified catchment area.
• Grow the AUM base for Gold Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met.
• Collaborate with the Product Head Gold Loan to ensure that the customers are offered the best in class solutions funding/multi funding requirements and key DST\'s are appropriately incentivized.
• Ensuring quality portfolio by minimizing delinquency and rejection.
• Extensive knowledge and understanding of retails assets, products and operations.
• Identifying the changing market trends, channel development for acquiring business and provide high quality customer service.
• Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice.
• Ensure the successful adoption of internal compliances & regulatory framework across the business.

Education Qualification:Graduation: Any GraduatePost-graduation: MBA, PGDMExperience: 2+ years of relevant experience

IDFC FIRST Bank