Job Description

Additional Information

Job Number 24198401

Job Category Sales & Marketing

Location Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India, 560048

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY





The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.





CANDIDATE PROFILE





Education and Experience





• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.


OR


• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.





CORE WORK ACTIVITIES





Building Successful Relationships that Generate Sales Opportunities


• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.


• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.


• Develops relationships within community to strengthen and expand customer base for sales opportunities.


• Manages and develops relationships with key internal and external stakeholders.


• Provides accurate, complete and effective turnover to Event Management.





Managing Sales Activities


• Participates in sales calls with members of sales team to acquire new business and/or close on business.


• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).





Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue


• Identifies new business to achieve personal and location revenue goals.


• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.


• Closes the best opportunities for the location based on market conditions and location needs.


• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.





Providing Exceptional Customer Service


• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.


• Services our customers in order to grow share of the account.


• Executes and supports the company's customer service standards.


• Provides excellent customer service consistent with the daily service basics of the company.


• Sets a positive example for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels.


•Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.•


When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.