Job Description

Description:Main DutiesAdministration\xc2\xa7 Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.\xc2\xa7 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.\xc2\xa7 Establishes an efficient trace file to ensure that all business booked is properly tracked.\xc2\xa7 Submits Sales report to Director of Sales in a timely manner.\xc2\xa7 Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.\xc2\xa7 Knowledge of GOA Market along with an experience of Corporates, Travel & Trade segments based out of Delhi.Customer Service\xc2\xa7 Entertains and conducts hotel inspections to clients whenever required.\xc2\xa7 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.\xc2\xa7 Liaises and works closely with the related operation departments ensuring guest\'s requests and expectations are being met.\xc2\xa7 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.\xc2\xa7 Maintains positive guest and colleague interactions with good working relationships.Financial\xc2\xa7 Achieves the monthly and annual personal target contributing to the Sales revenue.\xc2\xa7 Develops and reviews Personal Business Plan which is linked to the Hotel\xe2\x80\x99s Annual Business Plan.Marketing\xc2\xa7 Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.\xc2\xa7 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels\xe2\x80\x99 sales initiatives, in order to make sure the hotel\xe2\x80\x99s sales remain competitive and cutting edge.\xc2\xa7 Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.Operational\xc2\xa7 Ensures professional sales Calls using Hyatt\xe2\x80\x99s Consultative Selling principles and SMART Selling philosophies.\xc2\xa7 Carefully plans Sales Calls into defined objectives.\xc2\xa7 Maintains a detailed knowledge of Hotel facilities, features and services.\xc2\xa7 Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.\xc2\xa7 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.\xc2\xa7 Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel\xe2\x80\x99s market share.\xc2\xa7 Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.\xc2\xa7 Meets and greets VIP guests upon arrival/departure.\xc2\xa7 Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.\xc2\xa7 Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.\xc2\xa7 Establishes strong contacts to source for information in regard to planned and up coming functions/ events.\xc2\xa7 Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.\xc2\xa7 Reviews and constantly seeks Productivity level improvements through the process of \xe2\x80\x9ctaking work out of the system\xe2\x80\x9d (when appropriate) and thorough streamlining of work process.\xc2\xa7 Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.Personnel\xc2\xa7 Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.\xc2\xa7 Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.\xc2\xa7 Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department\xe2\x80\x99s grooming standards.\xc2\xa7 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.\xc2\xa7 Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.\xc2\xa7 Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.\xc2\xa7 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.\xc2\xa7 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt\xe2\x80\x99s Values and Culture Characteristics.\xc2\xa7 Supports the implementation of changes as a result of the Employee Opinion Survey.Other Duties\xc2\xa7 Attends and contributes to all training sessions and meetings as required.\xc2\xa7 Is knowledgeable in statutory legislation in employee and industrial relations.\xc2\xa7 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.\xc2\xa7 Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.\xc2\xa7 Reads the hotel\'s Employee Handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.\xc2\xa7 Ensures high standards of personal presentation and grooming.\xc2\xa7 Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.\xc2\xa7 Carry out any other reasonable duties and responsibilities as assigned.Qualifications:Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Manager or Sales Executive. Good problem solving, administrative and interpersonal skills are a must.

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