Sales Manager at Royal Enfield Motorcycles Dealership: The sales manager leads the front end team of executives and owns the booking target. He has responsibility of complaint closure in coordination with CRE store and the CRM and implementation of action plans and initiatives designed by the head sales.1. Primary Responsibilitiesa) Leadership and Team ManagementDevelop and maintain a well-informed and motivated sales team by ensuring product and riding knowledge, key trends in the riding communityManage allocation of team targets and sales KPIs within the sales team on a monthly basis with head sales and ASMMaintain and monitor progress of the team on both team and individual targets and KPIsConduct daily morning team meetings (with Sales Executives) to review sales pipeline, and track progress towards monthly targetsConduct monthly review meetings with the team to assess performance identify challenges and define action plan for the coming month at an individual level with ASMChannelize the efforts of the team by assisting them in prioritizing of generated leadsProvide guidance and support to the Sales Executives through the sales cycle to ensure high lead conversion ratioSupport Sales Executives in efficient coordination with relevant teams to ensure smooth execution of required processes such as Test Drives, booking and payment, final vehicle deliveryDrive efforts to ensure high degree of DMS adoption within the team through accurate and timely updates (leads, test drives, etc.)Regularly review status on the leads to ensure efficient follow-up on leads shared by the Royal Enfield Marketing teamCoordinate with CART manager and his team for field visits and participation in marketing activitiesb) Vehicle SalesAssist Head sales in planning the monthly, weekly, daily targets of teamCarry out daily planning and review of the sales team basis existing pipeline for follow-up and targetsDrive efforts and team and individual sales executives level to ensure sales and gears/accessories target achievementLeverage personal experience to actively maintain contact with prospective customers to convert them into buyersSupport the sales executives as and when required to:Conduct need analysis with the customer and create a unique brand experienceTo build trust and offer customers the right products from the portfolio and draw up a complete offer which meets their exact needs and interestsGuide the customers through the decision making process all the way from the offer to the signed contract in a way that ensures meeting of customer preferences as well as those of the dealership and Royal EnfieldShowcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle deliveryResolves issues related to vehicle delivery including liaison with the delivery teamConducting lost order analysis and taking corrective actionsc) Complaint ManagementActively resolve customer grievances and take follow up action to prevent recurrence as per guidance of CR ManagerEnsure Sales complaint at a minimum as prescribed by Royal Enfield and facilitate process execution to meet the targetsTake ownership of any improvement feedback on sales process execution provided by the CRM, dealership senior management or Royal EnfieldResponsible for CSI score target achievement for the teamPay special attention to and monitor a high quality implementation of need analysis and objection handling section of the overall sales cycled) Additional Business GenerationEnsures active participation of his team in RE marketing events to proactively establish and maintain contact with prospective customersSupport incremental business opportunities for the dealership by evaluating for cross-selling possibilities through gears, accessories and value added servicese) Process AdherenceTake ownership of the sales process adherence by his/her team as prescribed by RECODEPlan and manage all system level reporting and documentation requirement as per RECODE for self and teamHelp Head sales and delivery manager in tracking and monitoring inventory of bikesf) People ManagementEnsure completion of all training requirements for self and assigned sales team as defined by HR ManagerEnsure all performance management activities of the team are completed timely and satisfactorilyConduct meetings with Sales staff to evaluate level of engagement and coordinate with dealer leadership and HR to implement engagement initiatives2. Recruitment profile:a. Educational Qualifications: Graduate, Engineering/Management preferredb. Industry: Auto [4 wheeler preferred], Banking, Insurance, Retail, Communicationc. Minimum experience: 5 years, at least 2 years as an auto sales executived. Profile: extensive experience in managing and leading a team, strong focus on customer experience management, adherence to processes and normse. Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself, interested in travelling and exploringf. Competencies:i. Multi-Tasking, time management & prioritizingii. Customer Relationship Managementiii. Business and Sales Processiv. Product Knowledgev. Planning and Organizing, Operational Excellence, detail orientationvi. Problem Solving & Decision Makingvii. Financial Acumen, controlling budgetsviii. Leadership and People Management, coaching a teamix. Initiativex. Objection Handlingxi. Selling SkillsJob Types: Full-time, PermanentPay: \xe2\x82\xb925,000.00 - \xe2\x82\xb935,000.00 per monthBenefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• What is your current CTC in lakhs?

Education:

• Bachelor's (Required)

Experience:

• automotive sales: 4 years (Required)

Location:

• Dehra Dun, Uttarakhand (Required)

Work Location: In person