Job Description

Sales Manager at Royal Enfield Motorcycles Dealership : The sales manager leads the front end team of executives and owns the booking target. He has responsibility of complaint closure in coordination with CRE store and the CRM and implementation of action plans and initiatives designed by the head sales. 1. Primary Responsibilities a) Leadership and Team Management Develop and maintain a well-informed and motivated sales team by ensuring product and riding knowledge, key trends in the riding community Manage allocation of team targets and sales KPIs within the sales team on a monthly basis with head sales and ASM Maintain and monitor progress of the team on both team and individual targets and KPIs Conduct daily morning team meetings (with Sales Executives) to review sales pipeline, and track progress towards monthly targets Conduct monthly review meetings with the team to assess performance identify challenges and define action plan for the coming month at an individual level with ASM Channelize the efforts of the team by assisting them in prioritizing of generated leads Provide guidance and support to the Sales Executives through the sales cycle to ensure high lead conversion ratio Support Sales Executives in efficient coordination with relevant teams to ensure smooth execution of required processes such as Test Drives, booking and payment, final vehicle delivery Drive efforts to ensure high degree of DMS adoption within the team through accurate and timely updates (leads, test drives, etc.) Regularly review status on the leads to ensure efficient follow-up on leads shared by the Royal Enfield Marketing team Coordinate with CART manager and his team for field visits and participation in marketing activities b) Vehicle Sales Assist Head sales in planning the monthly, weekly, daily targets of team Carry out daily planning and review of the sales team basis existing pipeline for follow-up and targets Drive efforts and team and individual sales executive\xe2\x80\x99s level to ensure sales and gears/accessories target achievement Leverage personal experience to actively maintain contact with prospective customers to convert them into buyers Support the sales executives as and when required to: Conduct need analysis with the customer and create a unique brand experience To build trust and offer customers the right products from the portfolio and draw up a complete offer which meets their exact needs and interests Guide the customers through the decision making process all the way from the offer to the signed contract in a way that ensures meeting of customer preferences as well as those of the dealership and Royal Enfield Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle delivery Resolves issues related to vehicle delivery including liaison with the delivery team Conducting lost order analysis and taking corrective actions c) Complaint Management Actively resolve customer grievances and take follow up action to prevent recurrence as per guidance of CR Manager Ensure Sales complaint at a minimum as prescribed by Royal Enfield and facilitate process execution to meet the targets Take ownership of any improvement feedback on sales process execution provided by the CRM, dealership senior management or Royal Enfield Responsible for CSI score target achievement for the team Pay special attention to and monitor a high quality implementation of need analysis and objection handling section of the overall sales cycle d) Additional Business Generation Ensures active participation of his team in RE marketing events to proactively establish and maintain contact with prospective customers Support incremental business opportunities for the dealership by evaluating for cross-selling possibilities through gears, accessories and value added services e) Process Adherence Take ownership of the sales process adherence by his/her team as prescribed by RECODE Plan and manage all system level reporting and documentation requirement as per RECODE for self and team Help Head sales and delivery manager in tracking and monitoring inventory of bikes f) People Management Ensure completion of all training requirements for self and assigned sales team as defined by HR Manager Ensure all performance management activities of the team are completed timely and satisfactorily Conduct meetings with Sales staff to evaluate level of engagement and coordinate with dealer leadership and HR to implement engagement initiatives 2. Recruitment profile: a. Educational Qualifications: Graduate, Engineering/Management preferred b. Industry: Auto [4 wheeler preferred], Banking, Insurance, Retail, Communication c. Minimum experience: 5 years, at least 2 years as an auto sales executive d. Profile: extensive experience in managing and leading a team, strong focus on customer experience management, adherence to processes and norms e. Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself, interested in travelling and exploring f. Competencies: i. Multi-Tasking, time management & prioritizing ii. Customer Relationship Management iii. Business and Sales Process iv. Product Knowledge v. Planning and Organizing, Operational Excellence, detail orientation vi. Problem Solving & Decision Making vii. Financial Acumen, controlling budgets viii. Leadership and People Management, coaching a team ix. Initiative x. Objection Handling xi. Selling Skills Job Types: Full-time, Permanent Salary: 25,000.00 - 35,000.00 per month Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 3 years (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Dehra Dun, Uttarakhand (Required)

Ability to Relocate:

• Dehra Dun, Uttarakhand: Relocate before starting work (Required)

Work Location: In person Speak with the employer
+91 9690777771