Job Description

Company DescriptionWhy work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Maintain complete knowledge of the following (to include but not limited to):

• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities

• Answer incoming phone calls in a pleasant manner using Hotel\'s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Coordinate all group arrangements

• Work with group contacts to facilitate program planning and requirements

• Communicate group needs and specifications to all relevant departments

• Follow up with Post-Conference reports and review group billings

• Input all group bookings and update booking activities in the system on a weekly basis

• Prepare reports, maintain proper records and filing system in accordance to hotel\'s sales administration process

• Promote positive relations with clients and attend to all requests expediently and courteously
• Arrange site inspections for potential clients

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