Sales It Support

Year    UP, IN, India

Job Description

Sales IT Support

About Company
Vexil Infotech Private Limited is a leading software development company headquartered in Lucknow, India. The company designs, develops, customizes, and implements innovative software solutions to streamline complex business processes or replace high-maintenance legacy applications. Vexil Infotech helps NBFC and other finance industry leaders remain attentive and responsive to the needs of their clients.

Position: IT Support
Experience: 0-2 years
Location : Lucknow & Noida
Job Type: Full-time

:

- Responsible for serving as the primary liaison between the client and the system or application.

- Committed to delivering high-quality service and utilizing strong communication skills to ensure the smooth operation of our state-of-the-art systems.

- Ability to accurately identify client issues, interpret them, and propose solutions based on in-depth product knowledge.

Required skills:

- Proficiency in Financial Applications and Service Desk Voice Support

- Excellent English communication

- 0-2 years of experience

- Educational Qualification: MCA/B-Tech/B.Com/MBA-Finanace/M.com

Roles & Responsibilities:

- Providing clients with service desk voice support, utilizing deep product knowledge to resolve issues.

- Managing service desk operations and ensuring high system performance while effectively communicating with clients.

- Interpreting and formulating resolutions for client issues, leveraging strong communication skills and product expertise.

- Collaborating with cross-functional teams to ensure timely issue resolution.

Professional & Technical Skills:

- Required Skills: Service Desk Voice Support, Service Desk Management

- Solid understanding of IT operations and support processes.

- Experience with incident management and problem management processes. - Excellent communication and interpersonal skills.

- Ability to work effectively in a team environment.

Job Type: Full-time

Shift:

• Day shift

Experience:

• total work: 1 year (Required)
• IT support: 1 year (Required)
• Sales: 1 year (Required)
• Communication skills: 1 year (Required)

Work Location: In person

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Job Detail

  • Job Id
    JD3573634
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    UP, IN, India
  • Education
    Not mentioned
  • Experience
    Year