Sales IT Support
About Company
Vexil Infotech Private Limited is a leading software development company headquartered in Lucknow, India. The company designs, develops, customizes, and implements innovative software solutions to streamline complex business processes or replace high-maintenance legacy applications. Vexil Infotech helps NBFC and other finance industry leaders remain attentive and responsive to the needs of their clients.
Position: IT Support
Experience: 0-2 years
Location : Lucknow & Noida
Job Type: Full-time
:
- Responsible for serving as the primary liaison between the client and the system or application.
- Committed to delivering high-quality service and utilizing strong communication skills to ensure the smooth operation of our state-of-the-art systems.
- Ability to accurately identify client issues, interpret them, and propose solutions based on in-depth product knowledge.
Required skills:
- Proficiency in Financial Applications and Service Desk Voice Support
- Excellent English communication
- 0-2 years of experience
- Educational Qualification: MCA/B-Tech/B.Com/MBA-Finanace/M.com
Roles & Responsibilities:
- Providing clients with service desk voice support, utilizing deep product knowledge to resolve issues.
- Managing service desk operations and ensuring high system performance while effectively communicating with clients.
- Interpreting and formulating resolutions for client issues, leveraging strong communication skills and product expertise.
- Collaborating with cross-functional teams to ensure timely issue resolution.
Professional & Technical Skills:
- Required Skills: Service Desk Voice Support, Service Desk Management
- Solid understanding of IT operations and support processes.
- Experience with incident management and problem management processes. - Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
Job Type: Full-time
Shift:
• Day shift
Experience:
• total work: 1 year (Required)
• IT support: 1 year (Required)
• Sales: 1 year (Required)
• Communication skills: 1 year (Required)
Work Location: In person
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