Job Description

Company DescriptionAbout Sopra Banking SoftwareAbout Sopra Banking Software Our teams consist of exceptional people with Entrepreneurship, Diversity, Respect, and Collaboration as values at the core. We bring together people from different lifestyles, backgrounds and cultures to partner with more than 1,500 leading Financial institutions worldwide. The rich variety of our solutions, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their future projects, as well as in their goals regarding Financial inclusion. Our customers, based in over 80 countries, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 50,000 employees, the Sopra Steria Group generated a turnover of \xe2\x82\xac5.1 billion in 2022. And with the power of our parent group, Sopra Steria, behind us, anything is possible for our teams and our partners.How would you shape finance?Sopra Banking software has an opportunity for a CRM Admin cum Support in our C&G RevOps team at Noida location.Be part of one of the world\'s fastest growing fintechs. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career, and find your own path. Be part of Sopra Banking Software, and let\'s carve out the future together.Discover SBS on YouTubeMinimum Qualifications

• Bachelor\'s or higher engineering degree in Computer Science, or related technical field, or equivalent additional professional experience.

Preferred ExperienceMust have: * Administration of the SBS Salesforce instance

• User Rights Management
• Manage minor fixes and configuration changes
• Reports and dashboards
• Power BI and / or Excel
• Ability to train/upskill on platforms like Outreach and Seismic
• Full understanding of the support process and experience in handling users
• Knowledge of data integration
• Knowledge of the sales process
• Producing metrics and reporting on the performance for the area of responsibility
• SQL/SOQL

Good to have: * CRM A development / maintenance knowledge

• A development background (Apex) is preferred.
• Exposure to build & release in production.
• Outreach/Seismic

What you will do

• Responsible for the day-to-day maintenance and execution of the Salesforce CRM platform including support, configuration, maintenance, and improvement.
• Responsible for troubleshooting errors and find innovative solutions.
• Responsible for the fixing minor bugs and configuration changes.
• Ensures the system availability, back-up & recovery, manage user access, data strategies - assist the business with the data governance & support - provide BAU support for CRM.
• Think critically about the deliverables and plans for projects to ensure they align with the goals.

QualificationsSaleforce CRM Admin cum supportAdditional InformationSecondary Location:Noida CampusAt our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.All of our positions are open to people with disabilities.

Sopra Steria