Job Description

job detailsCustomer Relations Executive (Sales Executive)
:
\xef\x82\xb7 Passionately promote sales of watches and accessories.
\xef\x82\xb7 Establish customer relations through personalized service.
\xef\x82\xb7 Act as a team player while achieving or exceeding sales and contribution targets.
\xef\x82\xb7 Manage display aesthetics, record sales and orders, review sales performance, and stay ...updated on product knowledge and competitor activities.
\xef\x82\xb7 Maintain visual merchandising standards, participate actively in sales promotion programs,
participate and contribute in team management, training, and motivation programs.
\xef\x82\xb7 Coordinating with the customer care center for after-sales service.
\xef\x82\xb7 Maintain highest hygiene and grooming standards
Key Responsibilities:
\xef\x82\xb7 Achieve sales objectives through exemplary customer service and relationship building with
an outstanding highly personalized, efficient and discreet experience delivery.
To be part of a high performing team in the delivery of business results and act as an
excellent ambassador for the brand.
\xef\x82\xb7 Maintain consistent service standards by upholding the highest degree of courtesy and
professionalism.
\xef\x82\xb7 Accurately capture and manage all customer data to foster lasting relationships.
\xef\x82\xb7 Deliver a comprehensive customer experience by introducing diverse product categories and
services to maximize customer potential.
\xef\x82\xb7 Independently and proactively resolve customer issues by under promising and over
delivering while ensuring thorough follow-up on after-sales issues.
\xef\x82\xb7 Act as a reliable source of information for management and brand partners regarding
products and high-potential customer feedback.
\xef\x82\xb7 Manage inventory, restocking, record-keeping, by adhering to the operational manual and
security procedures.
\xef\x82\xb7 Possess an in-depth understanding of the brand and its complete product range to
effectively convey the brand\'s heritage and values.
Prerequisites/Skills:
\xef\x82\xb7 Graduate or Diploma holder in business administration, sales, or related courses.
\xef\x82\xb7 Minimum 2 years of experience in retail or hospitality. High end retail experience would be
an added advantage.
\xef\x82\xb7 Excellent sales management, business analysis, planning, communication.
\xef\x82\xb7 Strong problem-solving abilities, goal-oriented, and deadline-driven.
\xef\x82\xb7 Detail-oriented with adaptability to new situations and procedural changes.
\xef\x82\xb7 Excellent communication skills (spoken and written English), strong selling ability, and
customer-oriented approach.
\xef\x82\xb7 Proficient in numerical ability and IT skills. show more

Randstad