Job Description

Job description

The Inbound Sales Executive is responsible for managing incoming leads and inquiries, converting them into sales opportunities, and providing exceptional customer support throughout the buying process. This role requires a customer-focused approach to understand needs, offer tailored solutions, and build long-term relationships.

Key Responsibilities

1. Lead Management

• Handle incoming inquiries through phone calls, emails, chat, or other channels.
• Qualify leads by assessing customer needs, budget, and decision-making timeline.
• Maintain and update lead information in the CRM system.

2. Sales Conversion

• Understand product offerings and communicate features, benefits, and pricing effectively.
• Provide tailored solutions to match customer requirements and resolve objections.
• Close sales by guiding customers through the purchase process and securing agreements.

3. Customer Relationship Management

• Build strong relationships with customers by understanding their needs and preferences.
• Follow up on leads promptly to ensure high conversion rates.
• Maintain a high level of customer satisfaction by providing excellent service and support.

4. Collaboration

• Coordinate with internal teams, such as marketing and operations, to ensure a seamless customer experience.
• Provide feedback to the marketing team about recurring customer questions or concerns to improve campaign effectiveness.

5. Reporting and Analysis

• Track and report daily, weekly, and monthly sales metrics.
• Analyze lead sources and customer interactions to identify trends and improvement opportunities.

Qualifications and Skills Educational Background

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Excellent communication and active listening skills.
• Strong problem-solving and negotiation abilities.
• Proficiency in using CRM tools and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time efficiently.
• Customer-focused mindset with a positive attitude.

Professional Experience

• 1-3 years of experience in sales, customer service, or a related field.
• Experience in handling inbound sales or customer inquiries is a plus.

Job Types: Full-time, Part-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

• Life insurance
• Paid sick time
• Provident Fund

Compensation Package:

• Performance bonus

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Required)
• Lead generation: 1 year (Required)
• total work: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)
• Telugu (Required)

Work Location: In person

Expected Start Date: 01/01/2025