Job Description

iKSANA Hospitality Private Limited

iKSANA Hospitality Private Limited, a leading coworking, flexible workspace provider, and community company based in Dehradun. It provides modern, premium and serviced workspaces, designed to meet the unique and evolving needs of today's workforce. iKSANA's workspaces are dynamically designed, tech-enabled, and complemented by hospitality-led services and amenities.

We are currently hiring Sales Executive / Reservation Executive / Community Executive for our hospitality enabled workspaces in Dehradun.

Position: Sales Executive / Reservation Executive / Community Executive

Employment Type : Full-Time

Location: Dehradun (On-Site)

No. of Vacancy: 1

Experience: 3-4 years in hotel reservations or front office management.

Salary: Salary shall be commensurate with relevant experience, skills and last salary drawn

Note: The candidates who apply should be living in Dehradun.



The Reservation Executive would oversee client reservation, booking processes, maximizing revenue, and providing exceptional guest service at hospitality enable workspaces.

1. Reservation Operations: Manage reservations, modifications, and cancellations.

2. Rate Management: Implement revenue strategies, monitor rates, and adjust inventory.

3. Client Communication: Respond to reservation inquiries, confirmations, and cancellations.

4. Group Reservations: Managing Meetings and Corporate Events.

5. Revenue Analysis: Monitor occupancy, Competitive Price Analysis and identify trends and opportunities.

6. Staff Supervision: Train, motivate, and evaluate team members.

7. Quality Control: Ensure reservation accuracy, timely responses, and guest satisfaction.

8. System Management: Maintain reservation software (PMS, CRS), update room inventory, and rate changes.

9. Reporting: Generate reports on reservation activity, revenue, and occupancy.

10. Compliance: Adhere to Government policies, procedures, and industry regulations.

11. Guest Relations: Resolve guest complaints and concerns related to reservations.

Key Performance Indicators (KPIs)

1. Client conversion rates

2. Revenue growth

3. Occupancy rates

4. Client satisfaction Feedback

5. Inventory Allocation accuracy

6. Response time to inquiries

Requirements

1. Education: Bachelor's degree / Diploma Holder in Hospitality Management or related field.

2. Experience: 3-4 years in hotel reservations or front office management.

3. Skills:

- Strong communication and interpersonal skills

- Analytical and problem-solving abilities

- Revenue management and sales techniques

- Time management and organization

- Proficiency in CRM Software

4. Knowledge of hospitality industry trends and best practices.

5. Experience with revenue management software.

6. Multilingual skills.

7. Certification in hospitality revenue management (e.g., CRME).

8. Certifications: Hospitality certifications (e.g., CHA, CHT) desirable.

Salary and Benefits

Competitive salary, benefits package like Boarding, Food, Transportation and opportunities for professional growth and development.

How to Apply?

E-Mail: Hr@outlookwork.com

WhatsApp: 8006307272

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Morning shift

Work Location: In person