At Relinns Technologies, we are at the forefront of the digital transformation era, crafting innovative solutions in Generative AI-powered chatbots, software, and eCommerce platforms. From the early days of cassette tapes to the latest in nanotechnology, our trajectory mirrors the breathtaking pace of technological advancement.
With over 8 years of industry presence, we've partnered with top-tier clients like Apollo Tyres, Khatabook, and Manchester City Football Club, consistently pushing the boundaries of what's possible. Our cutting-edge projects like Store My Goods and Ockypocky showcase our expertise and commitment to redefining interactions with technology. At Relinns, we're building tech products and shaping the global tech landscape with our vision.
About the company culture:
Relinns is dedicated to fostering a collaborative and innovative work environment, where creativity meets efficiency. We uphold core values such as Responsibility & Ownership, Integrity, Collaboration, Taking Initiatives, and Excellence. We support a healthy work-life balance with flexible working hours and engage our team with weekly fun activities aimed at team building. At Relinns, we prioritize a culture of learning and growth, focusing on continuous development across all areas. Our supportive environment fosters both personal and professional advancement, empowering our team members to excel in their roles.
About the role:
We are seeking an experienced and proactive Senior Customer Success Specialist to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction.
What You Need for this Position:
Bachelor's degree in Business Administration, Marketing, or related field (preferred).
3-5 years of experience in customer success, account management, or related roles within the technology industry.
Proven leadership experience, with the ability to mentor and develop a team of customer success associates.
Strong interpersonal, communication, and presentation skills.
Ability to handle complex customer situations and drive strategic customer engagements.
Proficiency in CRM software, MS Office suite, and other customer management tools.
Strategic mindset with a focus on driving customer satisfaction, retention, and growth.
What You Will Be Doing:
Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts.
Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service.
Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers.
Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements.
Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns' products and services.
Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement.
Maintain accurate records of customer interactions, feedback, and resolutions using CRM software.
Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries.
Stay updated with industry trends and best practices in customer success and relationship management.
Top Reasons to Work with Us:
Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day.
Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies.
Enjoy a friendly and high-growth work environment that fosters learning and development.
Competitive compensation package based on experience and skill.
Job Types: Full-time, Fresher
Pay: ?50,375.74 - ?66,103.95 per month
Benefits:
Cell phone reimbursement
Provident Fund
Compensation Package: