Job Description

Please read the description carefully and then apply

Immediate Joiners are required

If you have experience in Sales Executive - calling profile from the FinTech Company then only apply.

Position:

Sales Executive - B2B, Calling Profile

Location:

Spaze I-Tech Park, Sector 49, Gurugram

Experience:

6 months to 2 years (in customer support within a FinTech company)

Salary:

?20,000 - ?30,000 per month

Benefits:

All Sundays and 2nd & 4th Saturday off

About the Role:

We are seeking a dedicated and customer-focused Customer Support Executive to join our FinTech company. The ideal candidate will have experience in handling customer inquiries and providing excellent support, specifically within the FinTech industry. This role involves managing customer interactions over the phone, addressing their concerns, and ensuring a positive experience with our financial products and services.

Key Responsibilities:

1- Handle incoming customer calls, providing prompt and effective support for their inquiries and concerns.

2- Resolve customer issues related to our financial products and services, ensuring high levels of customer satisfaction.

3- Provide accurate information about product features, benefits, and usage to customers.

4- Maintain detailed and accurate records of customer interactions in the CRM system.

5- Collaborate with other departments to resolve complex customer issues and improve service delivery.

6- Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service.

7- Stay updated on company products, services, and policies to provide informed support.

Requirements:

Experience:

6 months to 2 years in customer support, specifically in the FinTech industry.

Strong communication and problem-solving skills.

Ability to handle customer queries with patience and professionalism.

A customer-centric mindset with a proactive approach to problem-solving.

What We Offer:

Competitive salary based on experience and performance.

Opportunities for career growth in a leading FinTech company.

A positive and supportive work environment.

Work-life balance with all Sundays and 2nd & 4th Saturday off.

Please read the description carefully and then apply

To Apply: -

Interested Candidate can contact us on:

+91 8010768617 (WhatsApp Only)

Or you can send us email:

madhur@adrianaa.com

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

Day shift
Application Question(s):

In which company of FinTech Industry you were working? How many years of experience you have in FinTech Industry?
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 8010768617