Job Description

Key Responsibilities:

Provide a personalized shopping experience to customers, offering expert advice and guidance on diamond jewellery, including rings, necklaces, bracelets, and custom designs. Achieve and exceed daily, weekly, and monthly sales targets by engaging with customers, understanding their needs, and recommending suitable jewellery pieces. Upsell additional items and services to enhance customer satisfaction. Stay informed about the latest trends in diamond jewellery, including different cuts, carats, clarity, settings, and design styles. Provide accurate and detailed information to customers about product features, pricing, and benefits. Build long-lasting relationships with clients through excellent service and follow-ups. Ensure high levels of customer satisfaction, repeat business, and positive word-of-mouth referrals. Ensure the store is always well-maintained, clean, and visually appealing. Assist with window displays, product arrangement, and organizing the store's layout. Respond to customer inquiries in a professional and timely manner, whether in person, over the phone, or via email. Process customer orders, handle transactions, and maintain accurate sales records. Actively participate in sales promotions, events, and marketing campaigns to drive foot traffic and increase sales. Assist with inventory checks, monitor stock levels, and report any discrepancies. Ensure products are correctly tagged and priced. Manage cash transactions, process payments via POS system, and ensure that cash handling procedures are followed correctly.

Requirements:

Experience:

Previous experience in retail sales, preferably in jewellery or luxury goods, is an advantage.

Education:

High school diploma or equivalent. A degree or diploma in marketing, business, or a related field is a plus.

Skills:

Excellent communication and interpersonal skills. Strong sales skills with the ability to meet targets and handle customer objections. Detail-oriented and well-organized. Strong product knowledge or the ability to quickly learn about diamonds and jewellery. Ability to work in a fast-paced environment while maintaining professionalism. Basic math skills and familiarity with POS systems.

Personal Attributes:

Professional appearance and demeanor. Positive attitude and self-motivation. Strong work ethic with a focus on customer satisfaction. Ability to work both independently and as part of a team. Willingness to learn and stay updated with industry trends.

Education:

High school diploma or equivalent. A degree or diploma in marketing, business, or a related field is a plus.

Experience:

2 - 3 Years

Salary:

Starting ?20000 + Incentives (According to profile Salary varies)

Location:

Kochi

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Health insurance Internet reimbursement Life insurance Provident Fund
Compensation Package:

Commission pay Performance bonus
Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

Retail sales, preferably in jewellery or luxury goods: 2 years (Preferred) Product knowledge about diamonds and jewellery: 2 years (Preferred) Sales skills to meet targets & handle customer objections: 2 years (Preferred)
Work Location: In person