Job Description

DUTIES AND RESPONSIBILITIES

• Greets all customers promptly; provides timely professional service.
• Completes Customer Records (CDIF) promptly and accurately.
• Provides excellent customer service by listening to customer inquiries and

requests, asking questions to identify needs, resolving customer concerns, and
sells additional services when appropriate.

• Improve SSI , RDI or any other customer satisfaction related scores
• Builds customer loyalty and promotes the dealership brand image.
• Is accurate and timely in completing paperwork and assigned tasks.
• Sells accessories, Insurance and Finance products.
• Delivers vehicle to customers in a positive and memorable way.
• Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect

generation targets.

• Identifies repeat customers and treats them accordingly.
• Contacts previous customers, especially those who are ending their finance

tenure, about new product arrivals.

• Notifies prospects of upcoming special programs and promotions.
• Calculates and tracks progress of sales and prospect goals and sales deals.
• Shifts priorities and goals as work demands change.
• Maintains composure and courtesy in dealing with customers and fellow

employees.

• Ensures that work is completed on time and as required
• Acts quickly to implement plans; organizes work efficiently; follows up to ensure

successful implementation.

• Identifies and supports opportunities for methods/process improvement (for

example, monitoring inventory levels and tracking showroom traffic).

• Identifies ways to improve operations and customer service.
• Maintains an effective customer contact system that encourages new, repeat,

and referral business and contributes to customer satisfaction.

• Reference existing manuals, publications and other written documents to obtain

needed information.

• Keeps up-to-date on Mahindra products and competitor products.
• Meets or exceeds monthly income and sales goals.
• Maximum closing of recommendation sales
• Tracks competition performance for his assigned territory

Job Types: Full-time, Permanent

Pay: ?8,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Preferred)

Language:

• English (Preferred)