Job Description

This position focuses on providing complete end-to-end solutions, starting from assessing customer needs, generating inquiries, applying engineering, selling solutions, and supporting project delivery and after-sales. Including Face-to-face sales to new or existing customers in the Indian market as well as other markets. Assessing customer needs and suggesting appropriate products, services, and/or solutions. A person-balanced approach working independently with general supervision and as a team player working in coordination with other departments such as engineering, projects, and finance.

• Customer Relationship Development: Establishes and develops account relationships based on a defined strategy. Acts as a focal point for problem resolution and monitors customer claims. Plans, facilitates, and conducts customers. Face-to-face sales to new or existing customers who have extensive travel experience.

• Application Engineering: Assessing customer needs and suggesting appropriate products in coordination with the engineering team.

• Sales Strategy & Support: Sales targets Defines and proposes sales targets and growth plans for the territory/geographies and ensures their achievement with a structured follow-up process.

• After-Sales Strategy & Support: Evaluating, measuring, and handling product offers such as spares, services, overhauling, retrofitting, bay extensions, etc.

• Team Player: In this specialization, incumbents may also provide customer service and support, such as information on product/price and resolution of issues related to billing, shipping, delivery, complaints on product performance, etc., in coordination with the projects and finance team.

• Individual Contributor: Works independently with general supervision to achieve desired results.

• Marketing: Marketing coordinates the use of internal or external resources (e.g., technical, advertising, and marketing) to provide value-added services to customers. It also arranges technical seminars and presentations for Industries and utilities for identified products and services.

• Competitors Analysis: Market activity Monitors competitors? activity with each account and ensures appropriate response strategies are formulated and implemented.

• Customer relations: Establishes and develops account relationships based on a defined strategy. Acts as a focal point for problem resolution and monitors customer claims. Plans facilitates and conducts customers.

• Monthly/Quarterly/Annual Reporting: Reporting of leads, opportunities in necessary tools like Dynamics365, and updating CRM continuously.

• Project Installation: On a requirement basis

• Material Planning/Cross Verification: In coordination with engineering and projects team

• New Vendor Development & Inspection: Rarely if required.

• Project status update (Follow and visit vendor where work is in progress): In coordination with the engineering and project teams.

• Support in Packaging & Transportation of materials: In coordination with the projects team.

• Checking the quality of work of ongoing or new projects: In coordination with the engineering and projects team

About the Ideal Candidate

• Technical Knowledge: Understanding of the product or service being sold, including its features, functionality, and technical specifications.
• Problem-solving skills: Ability to identify customer needs, analyze complex technical issues, and provide effective solutions.
• Sales Skills: Proficiency in sales techniques, negotiation, and closing deals to meet sales targets.
• Communication Skills: Clear and concise communication with customers, colleagues, and stakeholders, both verbally and in writing.
• Customer Focus: Putting the customer first, understanding their requirements, and providing personalized solutions to meet their needs.
• Relationship Building: Building strong relationships with customers, colleagues, and partners to drive long-term business success.
• Presentation Skills: Ability to deliver engaging and persuasive presentations to showcase products and services to potential customers.
• Team Collaboration: Working collaboratively with internal teams, such as sales, marketing, and product development, to achieve common goals.
• Adaptability: Flexibility to adapt to changing market conditions, customer needs, and new technologies in the sales process.
• Degree in BTech/BE with 3-5 years of experience in Technical/Project Sales. MBA is an additional advantage.

Mantras2Success