Job Description

Desoutter Industrial Tools, Business Line Service under Industrial Technique Business Area has seen substantial growth in recent years in terms of volume and complexity. The organization is focused upon sustainable revenue growth by creating values and is committed to our customer\'s success.Within Service, we have expanded our product portfolio beyond Tightening Solutions offering Software Solutions, Calibration Services, Process Optimization and Trainings to our customers. To ensure timely quality services to the expanded base of products we have increased our strength of field service resources. To have seamless support to customers, there is a need to have Sales Engineer - Aftermarket in Chennai who act as an interphase between Customer, Service onsite and field resources, Team Leader, Engineering and the division.This position will report to Regional Service Manager- SouthAs the Sales Engineer - Aftermarket, your responsibilities will broadly include,Mission:To provide strategic and implementable solutions to our customers as they seek to improve their productivity, quality and uptime. You will achieve this by combination of understanding of customer needs and extensive utilization of your specialized skills along with optimizing available supports system.Job Duties and Responsibilities:Sales Engineer Aftermarket is responsible for Generating / Preserving the Service business in the Region / Territory Allocated.To sell services products and thus achieve the company\'s target.To research and identify potential customers for services.Identify customer needs, potential product, and service concepts for existing customers.Analyses and adapts new strategies to react to changing business trends.Manages objectives and plans through field Service team.Developing the new accounts and improving the market coverage.Mapping of competition, segments and preparation of product presentations, seminars and customized presentations.Routine tasks would include daily interaction with the key accounts, internal and external customers.Planning and coordinating with Product Sales Team, project and customer support.To maintain sales forecasting report.To know the status of the pending offers and to keep a follow-up.To develop and deliver presentations to enhance company and brand image.Key Deliverables:NISQualitative target.MaCoReceivablesCustomer SatisfactionNew Projects and New CustomersAddition of new customers.Generation of new business.TransformationMapping of Installed base for Service Business Prospects PotentialMonthly Reporting on the Sales ActivityAdherence to Business Code of PracticeKPI & Success Story presenting to the key customers.Sales Efficiency management:Customer Visit optimizationEffective implementation of set processes in the Territory to achieve high level of sales efficiency.Compliance with Corporate Guidelines:Follow in letter and spirit the Company\'s Vision, Mission and core valuesComply with the Business Code of Practices (BCOP)Comply with the policies and procedures communicated from time to timePerform any other tasks given by reporting manager from time to time to enrich the Corporate CultureKnowledge, Experience, and skills requirements:Extensive industrial experience in spare parts & Service Contracts sales.Willing to travel extensively.Exceptional interpersonal and communication skillsAbility to efficiently multi-taskAbility to work a flexible schedule that may vary depending on workload and travel plansStrong team playerStrong understanding of electronic, pneumatic and mechanical test equipmentTechnical knowledge related to tightening solutions, software products and optimization solutionsEducational requirements:Degree/Diploma in Engineering - EEE/ECE/MECHAt least 2 to 4 years\' experience in sales, aftermarket and service of Industrial ProductsLanguage - Excellent in English & TamilCountry and city description:India, ChennaiDesoutter Industrial ToolsFounded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.

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