Job Description

Job Purpose: - This position performs outbound calls to potential and current customers to qualify them as sales leads for sales specialists. - This position will require working closely with Sales to ensure accurate and effective quality of sales leads. - The SDR's will be assigned to various customers of Company, wherein they can be assigned to more than one customer at one given time. Essential Functions: - Make outgoing calls to potential customers to schedule high quality leads for sales. - Serve as company customer's professional representative when dealing with prospects: via phone, email, etc. - Possess strong knowledge of assigned products to identify customer needs when qualifying them. - Document each call as per company and departmental policies and procedures. - Follow up with potential customers in a timely manner if necessary. - Demonstrate an aptitude for sales, be able to ask for the next meeting and suggest additional products or services to increase customer satisfaction and revenue. - Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport. - Be patient and understanding in all customer interactions. - Communicate effectively and professionally in all forms of communication with internal and external customers. - Maintain regular attendance and to arrive at work on time. - The work will be in US Time Zone, so candidates should be open for night shift Requisites : - Previous customer service/sales experience in a call center environment preferred. - Good spoken English, neutral accent. If there is an US/UK accent, it shouldn't sound fancy/artificial. - Looking for strong ethical values around work, candidates should be able to demonstrate consistency at his/her jobs. - The candidate should be looking forward to build a career at company by staying for a long period of time, while performing his/her deliverables (ref:updazz.com)

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