Job Description

We are seeking a dynamic and customer-focused professional to join our team as a

Sales and Customer Care Executive

. This role requires a proactive approach to both

sales and customer service

, ensuring an excellent shopping experience for our customers while driving revenue growth.

Key Responsibilities:

Sales & Customer Engagement:

Proactively engage with customers via phone, email, and chat to assist with product recommendations, styling suggestions, and size guides to drive sales.

Order Management:

Handle customer inquiries, process orders, manage returns, exchanges, and refunds efficiently to ensure seamless transactions.

Issue Resolution:

Address customer concerns promptly and professionally, ensuring satisfaction at all levels.

CRM & Data Management:

Maintain accurate records of customer interactions, preferences, and feedback in the CRM system.

Collaboration:

Work closely with sales, marketing, and logistics teams to enhance customer experience and improve sales performance.

Industry Awareness:

Stay updated on the latest fashion trends, collections, and competitor offerings to provide informed assistance and boost sales.

Performance Monitoring:

Identify customer needs, track recurring concerns, and suggest improvements to enhance sales and service strategies.

Target Achievement:

Contribute towards achieving sales targets and customer satisfaction goals.

Requirements:Experience:

Minimum

1 year of experience in sales and/or customer service

. Prior experience in the fashion industry is

strongly preferred

.

Education:

High school diploma or equivalent; a

bachelor's degree in fashion, business, or a related field

is a plus.

Skills:

Excellent communication skills

in English (spoken and written). Strong understanding of

fashion terminology, styling, and trends

.

Sales-oriented mindset

with the ability to upsell and cross-sell products. Proficiency in

MS Office, CRM tools, and email platforms

.

Attributes:

Customer-first approach

with patience and problem-solving skills. Strong

persuasion, negotiation, and closing abilities

. Ability to multitask and manage time efficiently. Passion for

fashion, styling, and customer engagement

.
This role is ideal for individuals who are passionate about fashion, skilled in customer engagement, and eager to drive sales. If you have the skills and enthusiasm to excel in both

sales and customer service

, we encourage you to apply!

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Food provided
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person