Job Description

Job description

Company Description

Aimlay Pvt Ltd (Recruitment) in Rohini started as an educational counseling service for students and working professionals looking to complete their education. The company has a reputation for providing professional guidance to help individuals achieve academic excellence and gain admission to reputable universities and colleges. With a growing number of students seeking assistance, Aimlay Pvt Ltd aims to expand its services and reach a wider audience.

Role Description

Responsibilities :

1. Handle ticket resolution efficiently, ensuring TAT adherence and satisfactory outcomes

2. Posting Work Orders & manage work order approval processes, ensuring adherence to TAT

3. Maintain internal data tracker and update master sheet in real-time

4. Maintain records and documentation accurately for reference and reporting

5. Update CRM- WO, Tickets as per TAT and in Realtime

6. Provide guidance and support to team members, resolving queries promptly

7. Facilitate cross-training activities to enhance team versatility

8. Participate in performance reviews and contribute to team development

9. Foster a positive and inclusive work environment for team members

Coordinate with universities and external stakeholders as required

10. Collaborate with management for effective communication and reporting

12. Collaborate with various departments for accuracy in work

13. Ensure compliance with company policies and standards in all activities

14. Continuously seek opportunities for process optimization and improvement

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Jadwal:

• Day shift

Tunjangan:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person

Speak with the employer
+91 9990374900