Job Description

Role : Sales Co-Ordinator

Qualifications: Diploma, ITI

Experienced: 5 to 6

Location : Saravanampatti, Coimbatore TamilNadu

CONTACT HR : 9043540381

JOB DESCRIPTION:

The Sales Admin Executive will support the sales operations by handling day-to-day administrative tasks related to customer orders, quotations, invoicing, and logistics. You will be responsible for interacting with customers directly, processing sales orders, managing communication, and ensuring a smooth flow from order receipt to delivery. Your role will be essential in maintaining client satisfaction, tracking sales, and ensuring timely delivery of products.

Key Responsibilities:

Quotation and Proposal Preparation Prepare accurate and competitive quotations and proposals in response to customer inquiries. Ensure that all relevant product details, pricing, and delivery terms are clearly reflected in the proposals. Respond promptly to customer requests for price adjustments or clarifications. Customer Communication Act as the primary point of contact for clients, addressing inquiries regarding products, pricing, and order statuses. Communicate directly with customers to confirm orders, clarify requirements, and ensure that expectations are met throughout the sales process. Provide excellent customer service by handling complaints, feedback, and after-sales inquiries professionally and efficiently. Sales Order Management Accurately process customer orders and ensure all necessary details are captured in the company's CRM system. Coordinate order fulfillment with the production and logistics teams to ensure timely delivery of products. Track and update clients on the status of their orders and resolve any issues or delays. Invoicing and Billing Generate invoices for completed orders and ensure the accuracy of pricing, product details, and payment terms in SAP or other ERP systems. Follow up on overdue payments and assist the finance team in managing billing-related inquiries. Sales Reporting and Data Management Regularly update and maintain customer records and order history in the CRM system. Assist in generating sales reports, including tracking sales performance, client activity, and order progress. Support in providing insights for forecasting and analyzing customer data to help drive sales strategies. Logistics Coordination Ensure timely shipment and delivery of products by coordinating with logistics and shipping teams. Communicate shipment details to customers and update them on any changes or delays in delivery schedules. Assist in preparing shipping documents and managing import/export requirements for international orders. Client Relationship Management Develop and maintain positive, long-term relationships with clients to ensure continued business. Follow up with customers post-delivery to gather feedback and resolve any post-sale issues. Identify opportunities for repeat business and upselling. Administrative Support Maintain and manage sales-related documentation, ensuring all records are organized and up to date. Assist with organizing customer meetings, product demos, or other sales-related events.
Skills & Qualifications:

Educational Background: A Bachelor's degree in Business Administration, Sales, Marketing, or related fields is preferred. Experience: 1-3 years of experience in a sales administration, coordination, or customer-facing role (preferably in a manufacturing or technical environment). Previous experience in handling sales orders, customer communications, and using CRM and ERP systems is a plus. Technical Skills: Proficiency with CRM tools and SAP or similar ERP systems for managing orders and invoicing. Strong MS Office skills, especially Excel for sales reporting and data management. Communication Skills:
Job Type: Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance
Compensation Package:

Performance bonus
Schedule:

Day shift
Work Location: In person