Job Description

Company DescriptionJoin us at Accor, where life pulses with passion!xe2x80x8bAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.xe2x80x8bBy joining us, you will become a Heartistxc2xae, because hospitality is, first and foremost, a work of heart.xe2x80x8bYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!xe2x80x8bYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.xe2x80x8bEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,xe2x80x8b
Join us and become a Heartistxc2xae.

• Maintain complete knowledge of the following (to include but not limited to):

• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotelxe2x80x99s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Maintain a record of all clients and their profile.
• Organize regular visits in accordance to a predetermined plan.
• Prepare a monthly schedule to record all sales and other related activities for the preceding month.
• Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
• Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
• Handle additional responsibilities as & when delegated by the Management.

Additional InformationYour team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor