Job Description

The main responsibility of the Sales Coordinator is to provide general office assistance to the Sales & Marketing team. This includes tasks such as promoting guest rooms, event facilities, inputting special or negotiated rates into the property management system, and managing customer and company profiles. Alongside this, the Sales Coordinator is expected to offer top-level administrative support, which involves conducting research, creating statistical reports, handling sensitive data, resolving guest concerns, and performing clerical duties

Sales Coordinator Duties and Responsibilities:

? Answer telephone and respond to caller inquiries in a pleasant manner.

? Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)

? Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

? Responsible for coordinating internally with the sales & marketing team.

? Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, event orders).

? Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit etc.).

? Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

? Manage and maintain sales executives and managers schedules, appointments and travel arrangements.

? Assist sales team by managing schedules, filing important documents and communicating relevant information.

? Arrange and coordinate meetings, events and any appointments.

? Record, transcribe and distribute minutes of meetings.

? Interaction with client in regards to leads, hotel needs and client travel.

? Meets with clients to effectively and professionally convey details of the sale to the client.

? Perform hotel site tours with potential clients.

? Monitor, screen, respond to and distribute incoming communications.

? Design, upload, extract and maintain customer databases.

? Create and manage Company and Travel Agent profiles on the property management system.

? Load and Manage Rate Codes to the Hotel Software, and link the negotiated rates to the correct company profiles.

? Print Daily Sales reports and submit them to the Director.

? Utilizes efficient sales strategy for the maximization of hotel revenue.

? Coordinates necessary arrangements with vendors relating to sales.

? Establishes strong relationships with vendors to ensure maximization of hotel revenue

? Respond to complaints from customers and give after-sales support when requested.

? Ensure the adequacy of sales-related equipment or material are available at all times.

? Other duties as assigned by the Director or sales or the management.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)