Job Description

Ensuring the deliverables is met through effective planning and execution. Facilitate Disbursement, PDD and Collection activities. Endeavour to make Avanse a brand of first choice within our customer segment.Roles & Responsibilities**Specific Responsibilities**
- Disbursement
- Coordinate with customer and sales/Credit /Operations team in order to ensure smooth processing of disbursement.
- Make welcome calls to customers for disbursement process
- Complete Forex formalities and ensure we have all the documentation / receipts from the customer.
- Ensure Legal Technical is completed within the stipulated timelines
- Handle the documentation with accuracy and timeliness.
- Manage TAT. Inform the customer of unforeseen delays or problems.
- Ensure adherence to all policies & Maintain MIS.
- Focus on Customer Service.
**Collection**
- Accountable for reducing delinquency for assigned accounts
- Make collection calls and/or correspondence
- Must communicate & follow up effectively with relevant department regarding customer accounts on a timely basis.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Reconciliation to be done for collection cases.
**PDD**
- Completion of Post disbursement documents.
- Ensure TAT for completion of PDD\xe2\x80\x99s
- Coordinating with customers and sales team to get the documentation completed.
**Deliverables**
- Achieve SUD conversion target.
- Achieve Collection target set.
- Maintain PDD within the target set.
- Maintain TAT on Disbursement.Eligibility- Graduation /MBA (Marketing)
- At least 4-5 years of relevant sales coordination from Education Loan, secured loan and unsecured loan.

Avanse Financial Services