Job Description

• Composes letters on behalf of the Director of Sales.
• Ensures all correspondence is filed in a methodical systematic basis.
• Attends meetings, records and distributes the minutes and follows up on action items if requested by the Director of Sales.
• Maintains a database of contacts, which may be required by the Sales and Marketing team.
• Use a diary or to-do list for daily assignment/task.
• Ensure that trace file is checked and action(ed) on a daily basis.
• Handle telephones/calls as per the hotel standard and takes messages and priorities where necessary and inform the concern guest
• Ensures all outgoing correspondence is typed, proof read and distributed or sent to the highest possible standard.
• Prepares letters, memos and other correspondences on behalf of the Director of Sales.
• Sets up a filing system for all relevant and important correspondence or documents.
• Sets up a commercial database according to specific sources, updates and maintains the systems accurately
• Update guest database regularly.
• Implements a daily follow up system.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Be proactive and use good judgement when dealing with challenging situations.
• Be transparent in your motives, methods and expected results



Qualifications

• Relevant Diploma or Bachelor's degree (preferred)
• Must have previous sales experience working in the hospitality industry
• Strong computer skills with competency in Microsoft Excel, Word and Outlook