Job Description

Key Responsibilities :- Partner with Zonal Business Teams to ensure high-quality delivery and improvement of KPIs.- Identify and address critical opportunities for organizational improvement.- Act as a customer advocate, facilitating actions based on Voice of Customer (VoC) feedback to enhance customer experience.- Deliver 24 training man-days each month, covering Sales, Behavioural, Product, and Process training.- Develop and execute Pre Journey plans in collaboration with stakeholders.- Increase productivity in identified stores, with regular reporting on progress.- Share post-training reports within 24 hours of batch completion.- Stay updated on latest products and processes to ensure effective training delivery.- Maintain a Trainer Audit Score of >= 4.0 out of 5.- Map and measure the productivity impact of trained sales roles.Requirements :- Excellent verbal and written communication skills in English and local languages.- Basic knowledge of sales and operations; experience in retail training/operations preferred.- Proficiency in Excel and PowerPoint; advanced knowledge of MBR/LFS channels.- Previous experience as a trainer in Sales/Behavioural/Product/Process within a Training Organization.- Strong business acumen, customer focus, and team player mentality.- High confidence and energy levels; strong data analytical skills.- Demonstrated drive for results and functional excellence.- Ability to develop people and enhance individual performance.- Innovative approach to retail training, with new concepts and action plans.- Be Open to extensive travel across India.Ideal Candidate :- Professionals with experience in the Watches, Fashion, or Apparel domains.- Individuals with in-store retail training/operations experience. (ref:updazz.com)

updazz .com