Job Description

Company DescriptionFastmarkets is an independent commodity pricing and information organisation with over 600 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working while encouraging effective collaboration and accountability.Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.Most importantly, we are fuelled by our teams that, across the globe, make the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future - together. If you would like to help build the future, we hope you will join us on our journey.Fastmarkets is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.At Fastmarkets, we are in search of a meticulous Revenue Operations Business Analyst to advance our revenue operations processes to new heights through the strategic application of Salesforce-driven insights. Your mission will be to orchestrate a comprehensive and detailed analysis of the customer journey, delivering data-enriched, streamlined processes within our sales, marketing, and service operations. Through your expertise in Salesforce, you will enable the creation of a unified customer profile, ensuring all touchpoints within the customer lifecycle are optimized for maximum efficiency and satisfaction.Reporting to the Director of Revenue Operations, your role is instrumental in defining and mapping our commercial processes, championing a culture of continuous innovation within the Salesforce ecosystem. As a key driver of our business\'s growth, you will be entrusted with the responsibility of spearheading critical projects, synthesizing complex data into clear system maps, and fostering an environment where best-practice solutions lead to tangible outcomes. The ideal candidate will thrive in a dynamic SaaS B2B setting, bringing a potent mix of data analytics prowess, adept project management, and the ability to facilitate seamless collaboration across multiple functions.Principal Accountabilities

• Perform in-depth analysis of the customer journey within Salesforce, spotting inefficiencies, and opportunities for streamlining in the sales, marketing, and service funnels.
• Optimize workflows to create a cohesive and comprehensive customer view.
• Create a data enrichment workflow that automates data augmentation and ensure data governance.
• Oversee the full mapping of processes in the entire customer journey, from marketing automation to CPQ.
• Collaborate across functions to not only gather data within Salesforce but also to ensure marketing automation and external systems effectively communicate, forming an unified customer profile.
• Harness the power of Salesforce reporting and analytics to extract, analyze, and interpret data, transforming it into powerful strategies that drive continuous process improvement and deliver on the promise of a 360-degree customer view.
• Promote and cultivate a culture of innovation and efficiency, focusing on the Salesforce platform\'s ability to adapt and evolve, delivering superior customer experiences by streamlining internal processes.
• Enable a data-driven culture that embraces the capabilities of our commercial systems for maximum impact.
• Utilize tools to meticulously map and refine the customer journey. Identify critical interactions within our third-party systems to enhance touchpoints and customer satisfaction.
• Spearhead projects that are central to the Salesforce ecosystem, aligning with company-wide objectives and ensuring timely and successful implementation.

QualificationsWe recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world\'s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We\'re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...KNOWLEDGE, EXPERIENCE AND SKILLSWe are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Expert knowledge of the Salesforce platform, with a keen ability to navigate, analyze, and optimize various Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce integrations.
• Strong background in process re-engineering within Salesforce, demonstrating a track record of enhancing workflows and customer journeys.
• Exceptional data analysis skills within Salesforce, comfortable with configuring reports, dashboards, and understanding the flow of data.
• Proven experience in managing and executing projects within the Salesforce ecosystem, ensuring deliverables meet strategic business needs.
• Excellent communication skills with the ability to articulate insights and recommendations through Salesforce, tailored to diverse stakeholder groups.
• Agile problem-solving skills, particularly within the Salesforce environment, ensuring that customer experiences are consistently optimized.

If you\'re excited about the role but your experience, skills or qualifications don\'t perfectly align, we encourage you to apply anyway.Additional InformationOur ValuesFastmarkets people come from all different walks of life. It\'s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common - and they form our Fastmarkets values.Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they\'re embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers\' experience and our business performance

• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done

• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency

• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.

• CUSTOMER CENTRIC. We are customer-centric in all that we do

• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You\'ve read a little about us - now it\'s over to you!If you like what you\'ve read so far and think you can see yourself as a Fastmarkets person, it\'s time to fill in your application form. This form is an important part of the selection process: it\'s used to determine whether or not you\'ll be chosen to have an interview and acts as a basis for the questions we\'ll ask you on the day.It\'s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you\'re great.

Fastmarkets