Job Description

MichBiz has diversified Business experience in BPS, Marketing and Business Consulting carrying expertise in diversified E-Commerce, Retail, Food delivery, Education, Travel, Logistics & Hospitality, Fin-tech, and Health Care, contact center and Digital marketing solutions with Sales and Lead generation being one of the key strengths along with Inbound & Outbound customer service portfolio. We have been start-up enthusiasts and have consulted start-up players in India and International markets in streamlining processes, setting up contact centers managing complete customer life cycle, on-boarding, and revenue generation. We cater multi-channel communication to ensure the 100% lead utilization. Our expertise lies in Customer acquisition, Lead generation, Welcome calls, Outbound services, Inbound Services, Web based solutions, Sales, Customer care, Customer retention & Growth, Feedback calls,Escalation & Grievances management The Role You will be responsible for :

• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
• Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

• You have at least 1 year experience within a Inside Sales / Sales Development Representative or Sales Operations / Sales Support role, ideally within the Other Services industry.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders