Job Description

Company Overview:

AgroVikas is a leading organization in the agricultural sector, committed to delivering exceptional service and driving sales growth. We are dedicated to providing quality agricultural products and services to our clients, with a focus on excellence in customer engagement and sales performance. To strengthen our team, we are looking for an Assistant Team Coach to help lead, guide, and support our dynamic sales team in achieving their targets.

:

As an Assistant Team Coach , you will work closely with the Team Leader to manage and develop a team of sales agents. You will be responsible for ensuring that the team meets performance goals, maintains high morale, and provides exceptional service. This role is ideal for someone who has experience in BPO or call center environments and is passionate about coaching and mentoring teams.

Key Responsibilities:

• Team Coaching and Support:
• Assist the Team Leader in coaching and mentoring a team of 30+ sales agents, ensuring they stay motivated, engaged, and focused on achieving their sales targets.
• Provide one-on-one support to agents, addressing performance gaps and helping them improve their sales techniques and communication skills.
• Offer regular feedback to agents on their performance, highlighting areas of improvement and celebrating successes.
• Sales Performance Management:
• Support in setting and achieving daily, weekly, and monthly sales goals for the team.
• Help track team progress against targets and provide real-time support to address any performance challenges.
• Monitor and analyze individual and team performance metrics to identify trends and areas for improvement.
• Training and Development:
• Conduct training sessions to enhance the team's sales skills, product knowledge, and customer service techniques.
• Support new agent onboarding and help integrate them into the sales environment.
• Lead skill-building workshops and assist in creating ongoing training programs to ensure agents stay up to date on product offerings and sales best practices.
• Motivation and Engagement:
• Foster a positive and supportive work environment that encourages high performance and team collaboration.
• Organize team-building activities and recognition programs to keep morale high and encourage a strong team culture.
• Provide guidance on managing customer interactions professionally while maintaining empathy and a solutions-driven approach.
• Performance Monitoring and Reporting:
• Monitor team performance using CRM, call tracking, and dialer systems, ensuring adherence to company sales processes and quality standards.
• Assist in generating regular performance reports to management, highlighting team achievements, areas for improvement, and strategies for future success.
• Support the implementation of strategies to improve call quality, customer engagement, and overall sales outcomes.
• Collaboration with Leadership:
• Work closely with the Team Leader and other stakeholders to align team goals with company objectives.
• Provide insights and feedback on team performance, suggesting new approaches to sales, customer service, and process improvements.

Qualifications:

• Bachelor's degree.
• Field experience in agriculture is a plus but not mandatory.
• 2-3 years of experience in a BPO, call center, or contact center environment, with at least 1 year in a supervisory or coaching role.
• Proven track record of achieving and exceeding sales targets.
• Strong interpersonal and communication skills, with fluency in Gujarati and Hindi (spoken and written), and strong English writing skills.
• Familiarity with sales dialer systems and CRM tools.
• Ability to work flexible shifts as required.

Application Process:

If you are a passionate coach with a strong background in sales performance management and have the experience to guide a team towards success, we would love to hear from you. Apply now by sending your resume and a cover letter outlining your relevant experience to jobs@agrovikas.com .

Job Type: Full-time

Pay: ?17,220.68 - ?25,512.47 per month

Schedule:

• Day shift

Experience:

• Sales: 1 year (Required)

Work Location: In person