Job Description

Job Title: Sales and Service Representative - Kitchen FieldJob Overview:

The Sales and Service Representative in the kitchen field is responsible for promoting and selling kitchen products, offering expert advice to customers, and ensuring high levels of service and satisfaction post-purchase. The role combines product knowledge with customer service skills to build strong relationships with clients and ensure that their kitchen-related needs are met.

Key Responsibilities:

Sales:

Present and promote kitchen products (appliances, cabinetry, countertops, etc.) to potential customers. Assist customers in choosing the best products according to their needs, budgets, and preferences. Develop and maintain a deep understanding of kitchen products and trends. Achieve sales targets and contribute to the overall growth of the business. Provide product demonstrations and presentations to customers, both in-person and online. Negotiate pricing and terms with customers to close sales deals.

Customer Service:

Provide post-sale service, including product installation, maintenance, and troubleshooting. Address customer inquiries, concerns, and complaints regarding kitchen products. Manage service schedules, ensuring timely and efficient delivery and installation. Offer expert advice on care, maintenance, and usage of kitchen products. Follow up with customers after sales and service to ensure complete satisfaction.

Technical Support:

Collaborate with technicians for product installations and repairs when necessary. Assist in diagnosing issues and provide solutions related to kitchen appliances and systems. Ensure that products are properly installed, functioning, and meeting customer expectations.

Inventory and Product Knowledge:

Keep up-to-date with the latest kitchen trends, products, and technologies. Maintain accurate records of sales, service requests, and customer interactions. Manage stock levels and coordinate with suppliers for product availability. Ensure products are correctly displayed and promoted within the store or showroom.

Collaboration:

Work closely with other sales team members, service technicians, and managers to achieve company goals. Participate in regular training sessions to enhance knowledge and skills.

Skills and Qualifications:

Proven experience in sales, preferably in the kitchen or home improvement industry. Strong knowledge of kitchen products and appliances. Excellent communication and interpersonal skills. Ability to identify customer needs and provide tailored solutions. Technical knowledge or willingness to learn about kitchen appliance installations and maintenance. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Customer-centric attitude with a passion for service excellence. High school diploma or equivalent required; Bachelor's degree in business or related field is a plus.
Job Type: Full-time

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person