Job Description

About Moove


Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role


The Sales & Onboarding Executive role at Moove is a pivotal position responsible for

driving the company's growth by acquiring and onboarding new customers. This role

combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The

Sales & Onboarding Executive will engage with potential customers, understand their

needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding

process, ensuring a smooth transition for customers as they adopt the platform. This role

demands strong communication, relationship-building, and project management skills to

effectively bring new clients into the Moove ecosystem while maintaining high

satisfaction levels.


What you'll be doing

• Deliver 100% satisfaction, in-person support to our drivers.
• Walk drivers through onboarding and all of the tools to be successful
• Help brand the Moove name and get drivers excited
• Stay on top of Moove policies and procedures
• Register new drivers, and review accurate drivers' information while ensuring


compliance with Moove standards.

• Welcome and greet customers delightfully.
• Accurately describe Moove's product features and benefits to drivers.
• Ensure all onboarded drivers are transferred to the Moove Fleet account.
• Resolve driver related issues.
• Work with the City Fleet Manager in building harmonious relations between


drivers.

• Build driver funnel dashboard for new driver acquisition across various channels
• Manage driver referral and incentive schemes.
• Manage driver agency relationships to ensure they met company KPIs.