Job Description

Together, we can provide life-changing experiences
At Calvert Exmoor, our guests really are at the heart of everything we do, and many of the children, adults and families who visit us are experiencing accessible outdoor adventures for the first time.
From the moment they arrive and throughout their stay, fantastic teams of staff are on hand to make sure our guests have a truly magical time.
You could join the incredible staff members who all help provide these life-changing experiences, whether it's in the realm of adventure activities, accommodation, facilities or dining.
In the summer of 2024, Calvert Exmoor ran an incredibly successful fundraising appeal which achieved outstanding results. The charity has huge support, and this success will cement an exciting and long-term sustainable future for the centre. You're welcome to join us at this very exciting time!

Sales and Guest Booking Officer


Overview of the role



This role focuses on managing the entire booking process, from enquiry to confirmation, while driving revenue and promoting Calvert Exmoor to new and existing audiences. It involves providing exceptional customer service, collaborating with Marketing to refine campaigns, and ensuring a seamless booking journey with the Guest Services team.



Key duties include maximising sales, nurturing guest relationships for repeat business, maintaining market awareness, and managing all booking correspondence with professionalism and efficiency.


About you



To be considered for the position of Sales and Guest Booking Officer, you will need:


Essential:


• To be committed to providing outstanding standards of customer service and strive to exceed customer expectations
• Proven administration experience
• Experience of working within a sales environment
• Comfortable with working to Key Performance Indicators
• Experience of working to targets - individual, team and organisational
• Must be enthusiastic and motivated with the drive for success
• To have great attention to detail and a pragmatic approach to problem-solving
• Excellent verbal and written communication skills
• Excellent Customer service and administrative skills
• Able to work under your own initiative and without supervision.
• A good level of numeracy and literacy
• Competent in using: Microsoft Office - including Word, Excel and Outlook (advanced level desirable)
• To enjoy working as part of a close-knit team
• To be punctual and adaptable
• To be over 18
• Your own means of transport due to our location
• To be a competent swimmer


Desirable:


• Experience within the education sector
• Travel sector experience
• Knowledge of different disabilities
• Knowledge of the Cinolla booking system


Requirements for the post:


• The successful applicant will be required to undergo and successfully pass the following training:
+ Pool Responder
+ First Aid
+ Safeguarding
• Must be office-based, with some regional travel requirements
• Available to cover weekends/check-ins on a rota system


Some amazing benefits



As well as the chance to become part of an incredibly inspiring organisation and a great team, we can offer passionate people like you several benefits including:


• Speedy response to all applicants
• A collaborative and friendly work environment
• Working in an environment that actively promotes personal development
• Free on-site parking
• Beautiful location, with immediate walks around the reservoir
• 29 days annual leave (including bank holidays) with length of service increase
• Death in service benefit
• Plus, the chance to make a real difference in the work you do


Location



Situated at the edge of Wistlandpound Reservoir, among beautiful pine forests and rippling streams, our fully accessible centre offers high quality facilities and professionally adaptive accommodation, all nestled within the rolling hills of Devon's Exmoor National Park.


Our hiring process



You've found this ad and it's piqued your interest, what's next...



Get in touch - send us;


• a copy of your CV;
• a covering letter detailing why you'd like to work at Calvert Exmoor
• details of 2 referees, who should be your most recent or present employers where possible. •Referees will not be contacted until a job offer has been made.•


If it looks like you might have what we are looking for we'll be in touch with a copy of the job description.



If you'd like to come and see the site, meet the team find out more and chat about what you're looking for, we'll arrange a good time to visit.



We'll select applicants to attend interview.


Job type: Full-time 37.5 hours per week


Hours: This role typically operates Monday to Friday, 9 am - 5 pm.



However, the successful candidate will also be required to work some weekends as part of a three-weekly rota.


Start date: Immediate start


Salary: 25,000pa


Location: This is an office based role including some regional travel



Wistlandpound, Kentisbury, Barnstaple EX31 4SJ


Closing date: Sunday 5th January


•We will be interviewing on a rolling basis, please apply as soon as possible to avoid disappointment.•


Who to contact: Lizzi Stevenson, Sales & Guest Experience Manager


Email: lizzi.stevenson@calvert-trust.org.uk



No agencies please.



Who to contact
For any role advertised above, please contact the person mentioned in the job description.
For general questions, or to register your interest in casual work, email your CV and a Covering Letter to Sarah Rigby (HR & Employee Relations Manager) at careers@calvert-trust.org.uk
Our hiring process
Get in touch - send Sarah an email with your CV and Covering Letter
A speedy response to all applicants - we'll respond, and if appropriate we'll arrange a visit or interview at the centre
If possible, you'll spend some time with your potential department as part of the interview process to meet potential teammates
You'll also see the grounds and find out more about the charity in general
You decide if we have what you're looking for, and if all goes well then you'll join the team
Other information...
We are committed to the Disability Confident Employer Scheme, which ensures we make the most of the unique skills and talents that people with disabilities can bring to the workplace
Calvert Exmoor complies with the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on ethnic origin, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status, gender or pregnancy
Please inform us of any adjustments that may need to be taken into consideration prior to a telephone call or visit to the site
All our roles require a DBS check