Overview:The Sales Admin 1xe2x80x99s prime purpose is to:
Participate in the day to day business to provide excellent customer service with the maximum efficiency:
To meet the needs of both external and internal customers;
To support business growth.
This service shall range from:
Order entry to invoicing;
Claim & return handling and crediting
Provide information and support;
Processes orders within an appropriate time frame;
Provide timely answers to problems and questions
How Youxe2x80x99ll Make an Impact:
Provide prompt and precise invoicing for customers as well as internal and external partners
Responsible of processing all orders (consumables to complex quotes) in the region received via all possible media such as phone, fax, e-procurement, etc., including invoicing processes.
Generate the outbound process ensuring the effectiveness and neutrality of prioritization
Communicate with customers via phone, email or fax as required
Maintain accuracy of invoiced data
Ensure compliance of SOPs, B/R accounting roles, local regulations and SOX requirements such as revenue recognition, inventory rules and Export compliance
Coordinate the returns of product within approval guidelines
Monitoring and analyzing the back order situation; taking proper actions as per SOP
Interface with local selling units and the departments of Pacific Region
Cooperate with FIN, IT, HR, QA/RA
Knowledge of Customer Service, Order Processing and supply chain issues, with a general understanding of the logistics area and business administration.
Comfort with ERP based order processing and web based order processing.
Understanding the impact of applications on the logistics and supply chain processes and business administration/accounting with a focus of customer orientation
What You Bring:
Minimum of 1-2 years experience in a similar customer service role
Graduation / Bachelorxe2x80x99s degree in a Business or customer service
Standard MS office and collaboration tools
Working experience with SAP system and SFDC
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employeexe2x80x99s work and life cycle. Wexe2x80x99re proud to offer a variety of options, including competitive insurance plans for you and your immediate family, Annual Health checkup , Marriage Leave, Paternity Leave ,Employee Assistance Programme , extensive learning and development opportunities, and more.EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resum