Job Description

Overview & Scope:


The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio. This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The Director is responsible for all aspects of daily operations, including driving strong associate and client engagement, ensuring operational excellence through KRA/SLA adherence, and fostering a culture of innovation and continuous improvement.


• Deliver business goals for the respective business functions.
• Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
• Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
• Establish and maintain appropriate structures and responsibilities to achieve business objectives.
• Continuously evaluate results to meet performance objectives and adjust strategies accordingly.

Managerial Responsibilities:


• Manage a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
• Use strategic objectives to set performance parameters and ensure the team's success.
• Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
• Actively identify modernization opportunities and improve collaboration with onsite teams / GPT / GETS.
• Maintain a relentless focus on enhancing associate and end-user experience.

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Overview & Scope:


The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio. This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The Director is responsible for all aspects of daily operations, including driving strong associate and client engagement, ensuring operational excellence through KRA/SLA adherence, and fostering a culture of innovation and continuous improvement.


• Deliver business goals for the respective business functions.
• Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
• Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
• Establish and maintain appropriate structures and responsibilities to achieve business objectives.
• Continuously evaluate results to meet performance objectives and adjust strategies accordingly.

Managerial Responsibilities:


• Manage a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
• Use strategic objectives to set performance parameters and ensure the team's success.
• Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
• Actively identify modernization opportunities and improve collaboration with onsite teams / GPT / GETS.
• Maintain a relentless focus on enhancing associate and end-user experience.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.


Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.