Oversee the design, implementation, and continuous improvement of the ServiceNow CMDB.
Ensure the accuracy and completeness of CI (Configuration Item) data through audits and reconciliation.
Establish and enforce data governance policies and standards for CMDB.
Configuration Management Process Ownership:
Define and implement configuration management processes, policies, and procedures.
Collaborate with IT and business stakeholders to align CMDB data with organizational needs.
Monitor and resolve issues related to CMDB performance and compliance.
Integration and Automation:
Lead integration of CMDB with other ITSM/ITOM modules such as Incident, Problem, Change, and Asset Management.
Develop and manage automation workflows to enhance CMDB data population and updates.
ServiceNow Expertise:
Leverage deep knowledge of ServiceNow CMDB architecture, modules, and capabilities.
Provide technical expertise in designing CMDB structures and service models.
Stay updated on ServiceNow platform enhancements and best practices.
Reporting and Insights:
Develop dashboards and reports to monitor CMDB health and usage metrics.
Provide insights to IT and business teams to drive improvements in IT operations and services.
Qualifications:Education and Certifications:
Bachelorxe2x80x99s degree in Computer Science, Information Systems, or a related field.
ServiceNow CMDB Micro-Certification (mandatory).
ITIL Foundation Certification (preferred).
Experience:
10+ years of overall IT experience, with 4-5 years dedicated to CMDB management and configuration analysis.
Strong expertise in ServiceNow CMDB implementation and maintenance.
Proven track record in designing and implementing configuration management processes.
Technical Skills:
Proficiency in ServiceNow platform, especially CMDB, Discovery, and ITOM modules.
Strong understanding of ITIL processes, especially Configuration, Asset, and Change Management.
Hands-on experience with scripting languages and automation tools used in ServiceNow.
Experience integrating CMDB with monitoring, event management, and other IT tools.
Soft Skills:
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and stakeholder management abilities.
Ability to work independently and collaboratively in a fast-paced environment.
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