Job Description

Incident Management Operations Support.


Work on providing RPA (AA) break fix and enhancement requests.


Should understand SDD and PDD and help in updating the documents as and when required.


Open to work on rotational shifts.


Good to have worked on migration activities.


Good to have AA SaaS working knowledge and certification in cloud.


Take lead in perform defect triaging in Production Environments and take point in all critical issues and work on RCA to provide solution.Perform triaging, analysis and resolution for SNOW submitted tickets for non-code fix issues for enterprise RPA


Provide daily updates and resolution of tickets for enterprise Robotic ServiceNow assignment group.


Perform production checkout activities after production releases, infrastructure maintenance, scheduled recycles and fix releases.


Perform issue resolution based on Standard Operating Procedures (SOPs)


Maintain and create Knowledge Repositories and new SOP s


Interact with RPA delivery team and participate in their release project meetings


Provide updates and resolution on tickets into SNOW.Provide Technical Support for Disaster Recovery Testing and Audits


Vendor Interface or third party interaction RPA Monitoring & Support


Respond to alerts and P1,P2, and P3 incidents


Provide process completion status on a daily, weekly and monthly schedule Status Reporting


Provide daily weekly monthly quarterly Bot Execution Status


Provide daily weekly monthly quarterly report of incidents and known root causes.


Provide daily weekly monthly quarterly report of improvements made by managed services that improve the end customer experience. Provide daily weekly monthly quarterly report of status of operation health and data quality to meet customer needs, including SLA, volume metrics, etc.


Identify Process Optimization opportunities on ongoing basis Knowledge Management


Create and manage Knowledge materials during KT phase and Run and Maintenance Phase


Own and Maintain SOP Documents





About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.