Job Description

Req ID: 292354NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Routing and Switching - Networking Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Role Responsibilities:Must have great experience on Routing & Switching, Riverbed & Wireless.
Vendors supported - Cisco, Riverbed
Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS
Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components
Looking to have strong knowledge of Riverbed (Hands-on) and ACI Know how will be added benefit.
Owning and documenting escalated support tickets and service requests through resolution via ServiceNow
Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept
Working knowledge of Networking products from Cisco, StealHead Riverbed
Skills and knowledge and adherence to ITIL & Change Management processes
Excellent communication skills, both written and oral
Strong customer service skills; interfaces with customers, end users, partners and associates
Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals
Rotating on-call, support queue management, preforming network system analysis and reporting
Willing to work in 24X7 environmentBasic Required Qualifications:6+ years of experience on managing LAN & WAN Infrastructures
6+ years experience on Routing & Switching, Riverbed & Wireless
Vendor experience to include - Cisco, RiverbedHighly Preferred Skills:Preferred knowledge of Riverbed(Hands-on) and Wireless
Adaptive, communication, presentation, and leadership skillsStrict adherence to defined policies, processes and procedures
Responsible for NW services improvement and operational task improvement
Responsible to carry out the troubleshooting on Networks and Appliances Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports.
Management of Network & appliances
Ensure earlier resolution to the issues to meet SLA
Ensure hardening & patching of devices meet compliance standards
Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
Work on the Service request and Incidents
Scope and device relation with load analysisHands-on experience in Routing & Switching, Wireless, Riverbed
Hands-on experience on Network protocols like HSRP, VLANS, STP, OSPF, BGP and MPLS.
Hands-on Experience on CISCO L3/L2 switches and WAN Routers including Cisco Wireless LAN Controller and Access point. Hands on experience on managing device through CLI & GUI both Understanding of Enterprise level of Network Operations
Profiles having networking experience in Data Center industry at any given point in their career will be preferred
Self-driven and motivated to achieve successAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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