Job Description

Room Cleaning & Maintenance

• Clean and arrange guest rooms according to hotel standards, including dusting, vacuuming, changing bed linens, and sanitizing bathrooms.
• Replenish guest room amenities such as toiletries, towels, and refreshment items.
• Ensure rooms are thoroughly cleaned and presented with attention to detail, including bed-making, linen arrangement, and furnishing alignment.

Guest Service

• Provide courteous and professional service to all hotel guests, responding to their requests and needs promptly.
• Assist guests with inquiries about hotel facilities or direct them to the appropriate department.
• Respect guests' privacy by adhering to the hotel's procedures on entering occupied rooms.

Inventory & Supplies Management

• Maintain cleaning supplies and room amenities on housekeeping carts, restocking them as needed.
• Report any shortages of supplies or damages to the housekeeping supervisor.
• Notify management of any lost and found items discovered during room cleaning.

Maintenance & Reporting

• Report any maintenance or repair needs in guest rooms (e.g., malfunctioning lights, broken furniture, leaks) to the housekeeping supervisor.
• Ensure all safety standards and protocols are followed in handling cleaning agents and equipment.

Collaboration with Team Members

• Cooperate with other housekeeping staff to achieve a smooth and efficient workflow.
• Communicate effectively with the front office and maintenance departments to ensure room availability and guest satisfaction.

Qualifications and Skills

• Diploma or degree in hotel management
• Prior experience in housekeeping or a similar role in the hotel industry is an advantage.
• Good communication skills and the ability to follow instructions.
• Attention to detail, reliability, and a strong work ethic.
• Ability to work on feet for extended periods and to lift, push, or pull moderate weights.
• Flexibility to work in shifts, including weekends and holidays.

Benefits

• Competitive salary
• Meals during shifts
• Uniform and laundry service
• Training and development opportunities

Job Type: Full-time

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person