Job Description

:Why SoftwareOne?SoftwareOne is powered by Swomies!Every day, 9.000+ SoftwareOne colleagues solve demanding business challenges with intelligence and grit. And every day, 400+ Tech Experts in 20+ countries build and operate the systems that run SoftwareOne. They deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called IT & Solutions (ITS) and is leading SoftwareOne\'s internal transformation by rethinking traditional IT and business operations, while driving innovation and productivity for its thousand\'s employees worldwide. #DrivenToDeliver #IgniteTheMagicRollout, Transition & Support Consultantteam: IT & Solutions of SoftwareOne | Role: full timelocation: India / working model: hybrid
The roleIn the Nutshell :Being a Rollout, Transition and Support Consultant, your focus will be on supporting our globally used Sales & Marketing applications, which include our ERP and CRM systems. Due to your expertise, you will be the to-go person for our users and a broad mix of internal stakeholders, whenever they need help in using our tools or they are having new requirements for system enhancements.More Details :Key Relationships

• Every-day collaboration with your peers from all around the world (Europe, North America, South America, Asia)
• Close collaboration with various team members within the Business Domain \xe2\x80\x9cSales & Marketing\xe2\x80\x9d (e.g. Product Owner, Consultants, Developers)
• There will be frequent opportunities to exchange with other Rollout, Transition & Support Consultants across all Business Domains to exchange knowledge and best practices

Key Responsibilities

• End-user support of our Sales and Marketing applications, including our ERP and CRM systems
• Understanding the client\xe2\x80\x99s product- or service-related requirements and priorities
• Supporting the development and implementation of new features or services within our Sales & Marketing applications
• Coordinating the transition of new features or services across teams and business domains on a global level
• Informing and keeping users and organisations in various countries up to date on Release planning, using multiple communication channels
• Maintaining and monitoring transition of new services, features and releases
• Communicating with stakeholders to determine if the new functionalities meet their requirements and gather feedback
• Breaking down feedback into ideas to help technical teams, Product Owners and Product Managers to understand the feedback given.

What we need to see from youWork Experience :

• 2+ Years of experience working in IT/Software Consulting
• Excellent verbal and written communication skills in English (additional language skills, especially German and / or Spanish, are a plus)
• Great knowledge of 2nd / 3rd level support and proven work experience in IT support / customer care
• You are able to \xe2\x80\x9cwalk in the customers shoes\xe2\x80\x99\xe2\x80\x9d
• Proven work experience with ERP systems (Microsoft Navision or Business Central is a plus)
• Knowledge about sales processes or previous work experience in a sales organisation
• Experience in Requirements/UAT/Feedback engineering for systems and applications
• Ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving abilities and attention to detail
• Ability to work independently whilst all providing coaching and mentoring to team members
• Experience in working in international companies is a plus
• Highly self-motivated and courage to try something new and to speak up to change, not hesitating to question the status quo and dare to propose the unexpected

your communication skillEffective communication skills and the ability to collaborate seamlessly with cross-functional teams and stakeholders. * Excellent communication skills, especially in English.your personality

• Excellent problem-solving skills and attention to detail.
• Strong commitment to quality, with a focus on delivering scalable, reliable, and maintainable software solutions.
• A passion on enabling and growing people.
• A strong ability to work collaboratively.
• Analytical thinking with a focus on continuous improvement, structured approach, and solution-oriented mindset.
• Ability to handle multiple tasks and prioritize work in a fast-paced and dynamic environment.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Highly self-motivated, goal oriented, work independently, assume ownership (You built it, you run it.).

This is what makes us special as an employer:

• Global company culture: We defined our lived culture through 7 core values (

) * Come as you are: Wear what you feel comfortable in, not just while working from home!

• President\xe2\x80\x99s Club: Exclusive recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere, deliver excellence everywhere.
• Employee Exchange Program: Experience new colleagues and cultures around the world.
• Incentive programs: Swomies award bonuses to colleagues who go above and beyond.
• Lifelong education: We pay for your new skills with tuition reimbursement.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

You need some more information?Check this link tree and find all information you need to decide for us: https://swo.co/quick-linksYou know someone who could be interested in working with us as well?Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-programAbout me ? E-meet me!I am passionate about helping candidates find their ideal roles and seeing them thrive in our dynamic work environment. At SoftwareOne we value ( )If you have any questions about the role or the company, feel free to reach out to me directly at . I look forward to connecting with you!#LI-NRRollout, Transition
Job FunctionIT & Solutions
AccommodationsSoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at .Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

SoftwareOne