Job Description

• Automating the administration & end-to-end life-cycle management of RHEL servers by: including provisioning, installation, software packaging, patching, planned & unplanned maintenance, service configuration and integration with our monitoring platform.
• Development & continuous enhancement of tools, utilities, reports & frameworks to assist production support, operational processes, re-engineering efforts etc.
• Work closely with Cloud Engineering to enable development of end to end automated platforms
• Develop new automations in Ansible or new Lambdas (self-healing & INC-minimization).
• Contribute towards API gateway-related deliverables & proactively move towards server-less infra.
• Contribute towards developing a holistic Front-end for our Core Infrastructure services, which would initially meant for operational & visibility for our team, but would simultaneously provide few frequently-needed info by App-teams.
• Move towards AI/ML driven data-visualization & self-healing, using Python.
• Perform people leadership role and manage availability, rostering, infleunce team to drive critical items to closure.
• Remain in sync with the business goals and my leadership's expectations and try to fulfill them by bringing my best foot forward
• Build Collaborative Relationships, Optimizes Diverse Talent, and Influence People.

Key Responsibilities

• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.
• Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.
• Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
• Independently identify key issues, patterns and deviations during the analysis.
• Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
• Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
• Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

Data Collection, Tracking & Analysis

• Use a variety of data collection techniques and systems to collect technology operations performance data.
• Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential).
• Develop tools & utilities to enhance compliance- adherence with defined SLA/OLAs.
• Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable).
• Perform trend analysis to identify cause of performance and/or usage issues.

Continuous Improvement

• Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
• Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
• Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.

Required Qualifications

• Degree in Computer Science, Engineering, or equivalent academic qualification.
• 7-10 years of System Administration experience in supporting, engineering, developing & optimizing automation solutions on RHEL based On-Premise or Post-Premise, currently working as L2/L3 team-member in a Service Delivery model.
• Candidate should have exposure to Basic ITIL concepts viz. Incident/Change/Problem/Request management.
• Mandatory: 6+ years of expertise with RHEL Linux System Administration.
• Mandatory: 2+ years of Hands-on experience or knowledge on AWS EC2, S3, EBS, VPC, Cloudtrail, Systems manager, CloudFormation or Lambda
• Mandatory: 3+ years of Hands-on experience in managing Ansible Tower or Ansible CLI and experience to work with Modules, as a Configuration Management Tool.
• Preferred: Should be familiar about Agile/Scrum methodologies and must have worked in a Sprint driven Support Group.
• Preferred: 2+ years of experience of managing at-least 4 member team.
• Preferred: Hands-on experience or knowledge in writing SHELL(Bash) or Python scripts.
• Preferred: Hands-on Experience in writing Terraform modules for various AWS and Azure Services, crafting ideal IAM policies and experience with policy as a code tools like checkov.
• Preferred: Exposure to ServiceNow and JIRA would be desirable.
• Preferred: Experience with GIT & Bitbucket for version control.
• Proficient in handling System Security vulnerabilities and OS configuration deviations that improves the overall security posture.
• Exposure to Server QA/validation, Server-Build: Design, Delivery & Asset Management & Server Decommission
• Skillset and experience in handling operational issues in supporting native AWS/Azure services
• Proficient with Platform & Infrastructure OS Patching, Releases, Upgrades, Migration, Refresh, etc.
• Experience in handling NFS/CIFS related issues on Production or Non-Production environment.
• Windows Active Directory &/or LDAP knowledge is highly desirable
• Detail oriented, self-starter, capable of working independently
• Excellent written and verbal communication skills to document, design & present proposals
• Strong attention to detail and with ability to focus on quality and efficiency.
• Ability to communicate and articulate technical information across various organizational levels
• Highly innovative problem solver with strong analytical and customer service abilities required
• High reasoning aptitude and ability to quickly understand complex operating environments
• Strong thought leadership and motivation with the ability to work independently
• Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention.

Preferred Qualifications

• Professional experience in administration, configuration & support of Red Hat Enterprise Linux 6.x, 7.x & 8.x
• Exposure to Microsoft PowerBI, Tableau or any data-manipulation tools is highly desirable.
• Expert in writing software packaging, and deploying into a fully automated environment.
• Hands-on/Basic experience in managing AIX and AMZ Linux systems.
• Should have fundamental exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities
• Experienced with intermediate MS Excel skills: vlookup, pivoting, formulas, macros, data comparison
• Candidate must have the following Certifications:
• 1. RHCSA or RHCE (RHEL7/8)
• 2. AWS Solutions Architect or AWS SysOps Administrator
• 3. ITIL Foundation (desirable)
• Expert in writing Python Scripts & Ansible Playbooks and deploying into a fully automated environment
• Exposure to Server QA, Server-Build: Design, Delivery & Asset Management
• Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention.
• Candidate should have decent understanding of storage layout (SAN/NAS) and configuration best practices from a server/client perspective.

• This role will have rotational shifts primarily the Morning(6:30 AM) and Evening (4:45 PM) shift.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firms focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. Youll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-Time Full timeTimings (2:00p-10:30p)India Business Unit AWMPO AWMP&S President's OfficeJob Family Group Technology

Ameriprise Financial