Job Description

Secureworks\xc2\xae (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about \xe2\x80\x9cwhat\xe2\x80\x99s next.\xe2\x80\x9d We offer flexible work options when available and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Sales Operations AdvisorOur Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes \xe2\x80\x93 from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.Join us to do the best work of your career and make a profound social impact as a Sales Operations Advisor on our Sales Operations Team in Hyderabad.What you\xe2\x80\x99ll achieve
As a Sales Operations Advisor, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers\xe2\x80\x99 needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.You will:

• Work with sales, marketing, customer care and technical support teams to drive process improvements
• Be the customer\xe2\x80\x99s advocate, identifying areas of opportunity to enhance the overall experience
• Provide pre-sales and/or post-sales operational support
• Research customer or order problems and work cross-functionally to deliver solutions
• Focus on delivering a positive customer or partner experience

Essential Requirements

• 5 to 8 years of proven experience in sales operations
• Ability to communicate strategic priorities and build consensus across internal teams
• Capacity to prioritize and handle workloads for critical project timelines in a fast-paced environment
• Ability to develop innovative approaches to complex problems
• Experience working towards set timelines

Desirable Requirements

• Bachelor\xe2\x80\x99s / Master\xe2\x80\x99s degree
• Experience working with sales and external customers or in support of different business units and geographies

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

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