Job Description

:KEY OBJECTIVE(Outline key/overall objectives of the role)

• O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
• Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.

SPECIFIC RESPONSIBILITIES(Outline specific tasks/responsibilities of the role)

• Reducing unapplied cash on day to day basis.
• Downloading daily deposits from bank system for posting.
• Communicate process updates to team.
• Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
• Work on moving customers from Check to EFT payout methodology for a better customer experience.
• Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
• Responsible for processing refund requests and making general ledger adjustments.
• Conduct in-depth research and analyze overpayment in resolving unapplied cash.
• Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
• Take personal accountability & ownership in resolving issues/challenges for customers (internal & external)

RELEVANT EXPERIENCE & TRAINING(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

• Good communication skills (Written and Verbal) in English.
• Should be open in making calls to customers when needed.
• Overall experience of 3-5 years with minimum education of graduation in Commerce.
• B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
• Well acquainted with MS Office (specifically Excel).
• Open to working shifts.

COMPETENCIES(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

• Communication (written & verbal)

• Gains 'win-win' outcomes with colleagues or customers
• Handles objections with authority and credibility
• Demonstrates ability to influence without authority
• Listens carefully and attentively to clarify and confirm understanding of others
• Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

• Performance Drive

• Perseveres to deliver against objectives and takes personal accountability for own performance
• Knows what level of performance is expected and how to get support as required
• Demonstrates attention to detail in all aspects of work
• Acts with a sense of urgency and confidence to deliver quality work in a timely manner
• Demonstrates resilience in the face of challenging situations
• Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct

• Collaboration

• Builds trust, mutual support and understanding with colleagues
• Demonstrates acceptance and respect for others
• Values diverse thinking and seeks to understand different perspectives and cultures
• Demonstrates value as a team player both within and across teams

• Competitive Edge

• Demonstrates understanding of unique internal and/or external customer needs and how to meet them
• Implements improvements in efficiency, effectiveness, and productivity
• Values and explores ideas and suggestions made by others
• Considers alternatives to existing assumptions, practices, and thinking

• Change Agility

• Shows willingness to adjust to changing work environments
• Offers ideas on where improvements could be made
• Works efficiently in situations of uncertainty

• Mastering Complexity

• Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
• Gathers appropriate data and diagnoses root cause of issues
• Tackles problems enthusiastically; views problems as a challenge
• Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
• Draws accurate conclusions from qualitative and quantitative data

Functional Competencies

• Cash Applications
• Reconciliations
• Risk Management

#LI-DNICareer Level - IC2Responsibilities:KEY OBJECTIVE(Outline key/overall objectives of the role)

• O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
• Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.

SPECIFIC RESPONSIBILITIES(Outline specific tasks/responsibilities of the role)

• Reducing unapplied cash on day to day basis.
• Downloading daily deposits from bank system for posting.
• Communicate process updates to team.
• Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
• Work on moving customers from Check to EFT payout methodology for a better customer experience.
• Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
• Responsible for processing refund requests and making general ledger adjustments.
• Conduct in-depth research and analyze overpayment in resolving unapplied cash.
• Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
• Take personal accountability & ownership in resolving issues/challenges for customers (internal & external)

RELEVANT EXPERIENCE & TRAINING(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

• Good communication skills (Written and Verbal) in English.
• Should be open in making calls to customers when needed.
• Overall experience of 3-5 years with minimum education of graduation in Commerce.
• B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
• Well acquainted with MS Office (specifically Excel).
• Open to working shifts.

COMPETENCIES(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

• Communication (written & verbal)

• Gains 'win-win' outcomes with colleagues or customers
• Handles objections with authority and credibility
• Demonstrates ability to influence without authority
• Listens carefully and attentively to clarify and confirm understanding of others
• Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

• Performance Drive

• Perseveres to deliver against objectives and takes personal accountability for own performance
• Knows what level of performance is expected and how to get support as required
• Demonstrates attention to detail in all aspects of work
• Acts with a sense of urgency and confidence to deliver quality work in a timely manner
• Demonstrates resilience in the face of challenging situations
• Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct

• Collaboration

• Builds trust, mutual support and understanding with colleagues
• Demonstrates acceptance and respect for others
• Values diverse thinking and seeks to understand different perspectives and cultures
• Demonstrates value as a team player both within and across teams

• Competitive Edge

• Demonstrates understanding of unique internal and/or external customer needs and how to meet them
• Implements improvements in efficiency, effectiveness, and productivity
• Values and explores ideas and suggestions made by others
• Considers alternatives to existing assumptions, practices, and thinking

• Change Agility

• Shows willingness to adjust to changing work environments
• Offers ideas on where improvements could be made
• Works efficiently in situations of uncertainty

• Mastering Complexity

• Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
• Gathers appropriate data and diagnoses root cause of issues
• Tackles problems enthusiastically; views problems as a challenge
• Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
• Draws accurate conclusions from qualitative and quantitative data

Functional Competencies

• Cash Applications
• Reconciliations
• Risk Management

About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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