Job Description

:Project Accounting is the Process which takes care of the Order to cash operations for the Consulting TeamResponsibilities of Assistant Manager/Deputy Manager:

• Drive Performance for the team members.
• Identify Key Talents from the team and put in place development plans for their career growth.
• Have regular Career Discussions with team members and Update Management appropriately.
• Ensure the team is motivated is updated with Process and Product knowledge.
• Assess team preparedness via Knowledge Management techniques at regular intervals.
• Day to Day work supervision.
• Optimum Utilization of Resources through workload balancing, leave management.
• Prepare and execute on daily, short term and long-term objectives via effective planning.
• Ensure Service Level Agreements are adhered to.
• Drive team to achieve process KPI, process improvement and deliver Customer Delight.
• Manage and ensure quick Resolution of Escalations and issues raised by customers and stakeholders.
• Review process Audit/Escalation findings and implement RCA & CAPA to strengthen the process.
• Drive Improvement Initiatives and Projects.
• Audit support - Support SOX, External and Internal audits

Career Level - M1Responsibilities:Requirements:Experience: Preferred years of experience: Total 10+ years\' experience. People Management experience of minimum 3 years of handling a Team is a mustEducation: Any Graduate, Any PostgraduateThe ideal candidate primarily is responsible for the seamless functioning of day-to-day operational activities, by managing team KPI and team performance through effective coaching. To do this, the candidate will build and train an effective team, and effectively incorporate business trends and stakeholder feedback into the training of employees. In this role, the candidate plays an instrumental role in motivating each team member, guiding, monitoring their performance, and implementing corrective actions as required.Mandatory:Excellent Communication and Demonstrate Strong Process Knowledge and Operational excellencePeople Management experience of minimum 3 years of handling a TeamFlexible to work in any shifts (APAC - Morning, EMEA - Noon and US - 6 pm to 3 am shifts)Process Management:Must have Strong Accounts KnowledgeShould be able to explain End to End process in Current OrganizationShould Talk about Upstream and Downstream process and how it\'s inter-relatedShould have handled Special Projects and done process improvementChange and strive for BettermentShould have exposure to Quality Tools or Leans or Six SigmaTo manage day to day execution, including workload management, prioritization and utilizationPreferably from Order management process.People Management:Set Goals for your Senior Analyst and AnalystCapacity Planning and Engagement (Should Clearly know Productivity, Quality and other SLAs)Differentiate between goals of Senior Analyst and Analyst Level?People Management experience of minimum 2 years of handling a TeamMust have handled Performance Appraisal and should clearly know competencies on which their reportees are evaluatedIdentify Training needs, Recruitment and Retention measuresAnticipates and prepares for change management Provides effective leadership to the operation team, ensuring team members are motivated. Identify and implement continuous process improvements and other relevant functionsCustomer Engagement:Understanding of Customer SLAsSolution Design you have used to resolve customer issuesBuild strong Customer RelationshipAbout Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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