Job Description

Job Location-ChandigarhProfile-Work From OfficeSalary- 25-40k1. Working closely with Director of Digital Marketing, SVP of Sales & Marketing, and SVP of Digital Strategy to create and develop Custom2.Managing multiple projects and challenges on different timelines by being highly organized through detailed notes, adept software skills, metrics and reporting3.Assessing situations, gathering all relevant information, and swiftly finding solutions4.Proactive outreach through high-level verbal and written communication5.Responsible for end-to-end process of all clients-facing retention activity6.Developing and delivering of reports, analysis, and insight to management7.Ensuring that data, insight, and results are communicated to key stakeholders and the wider business audience providing advice on learnings and how to improve going forward.8. Identifying opportunities to drive incremental revenue from existing customers at key stages of their relationship with us.9. Develop, test, learn and plan for optimizing targeting, creative, and CRM messages.10. Familiarity with the residential Internet Marketing industry, hands-on experience working with Digital Marketing (SEO, SMM, PPC, Reputation Management and so on)11. Experience driving towards KPIs around retaining and growing client accounts12. A consistent track-record of winning, you ve saved clients, and you take great satisfaction in your wins.13. Creating a plan to retain existing customers by identifying their needs and concerns, then communicating with them regularly about relevant company news and events14. Monitoring customer feedback and satisfaction levels, and conducting research on current market trends to identify potential opportunities for growth15. Analyzing data to determine which strategies are most effective in retaining clients over time16. Monitoring competitors' activities and industry trends to identify potential threats to the business17. Working with sales staff to identify potential customers that could be turned into long-term clients18. Coordinating with other departments, including marketing, human resources, and finance to ensure that customer needs are met.19. Meeting regularly with customers to discuss their concerns and improve their overall satisfaction with the company's products or services.20. Maintaining relationships with existing customers by following up on leads generated by sales staff or other employees (ref:updazz.com)

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