Job Description

About the Opportunity Job Type: Permanent Application Deadline: 30 September 2023 Title Retail Pension Process Specialist Department Retail Pension Operations - SIPP Hub Location Gurgaon Reports To Assistant Manager / Manager Level Grade 3 Intro We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Retail Pension Operations SIPP Hub Benefits team and feel like you\'re making progress. RPO SIPP Hub is currently one of the fastest growing areas of the business. The Benefits team is responsible for processing the core element of SIPP administration including benefit calculations and payment, divorce cases, investment transactions and the day to day management of the SIPP. The role is key to providing uncompromising service to our IFAs and clients. Ability to organise own day to day workloads, answer queries and assist with any escalated or complaint cases Management of daily process control reports, monitoring & reconciliation Maintain and update team procedures, process flows and quick guides where any process changes or improvements are made Significant contribution to your team\'s target on a daily basis with timely, pro-active and high quality services to our clients Appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk Liaise with internal stakeholders to proactively resolve any outstanding operational queries Case management of technical or complex client instructions to ensure the best possible client outcome Manage and deliver technology-based process changes or lean initiatives Proven SIPP/DC/DB administration experience Knowledge of HMRC rules which govern pension transfers and benefit payments FA2 or CF1 Qualification desireable The ability to complete multiple tasks against tight deadlines Accuracy and attention to detail in all aspects of service delivery, documentation and reporting Confidence to question internal processes and encourage improvement Numerate and computer literate (Excel, Word and PowerPoint) Comfortable working with people and teams across the business Feel rewarded For starters, we\'ll offer you a comprehensive benefits package. We\'ll value your wellbeing and support your development. And we\'ll be as flexible as we can about where and when you work - finding a balance that works for all of us. It\'s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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