Job Description

Job summary

Entity:

Customers & Products

Job Family Group:

Retail Group

:

As bp transitions to a coordinated energy company, we must adapt to a changing world and maintain driven performance. bp's customers & products (C&P) business area is setting up a

business and technology centre (BTC) in Pune, India

. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

About the Role

As a

Retail Operations Coordinator

is an individual contributor role that supports the Company Owned Company Operated (COCO) and franchise business in several capacities relating to improving the customer experience & streamlining services. It includes process simplification such as crafting and updating tools for operations functions, encouraging strategic partnerships with various departments, and establishes effective and efficient store experiences. It also is responsible for and handles core compliance programs including alcohol & tobacco programs, video monitoring to support legal/guest services, purchasing and procurement. This role requires project management skills, customer service, analytical, reporting skills.

What you will deliver

Responsible for supervising and updating critical metric reporting as advised by store operations


Generate and support reports relevant to key departments; marketing, merchandising, operations, training


Prioritize and maintain the store operations resource library


Administration of the complete process of procuring supplies for store ops and merchandise team, including approval and payment of invoices.


Handle all aspects of the procure to pay process for strategic business programs

Coordinate core programs; compliance and functional:

BARS (alcohol and tobacco mystery shop compliance) Steritech and CORE (food safety and customer experience audit programs for Thorntons and ampm) Uniform Program; inventory, assortment, and payment Company fleet program (mileage entry, maintenance requirements) Gift Card compliance for all sites, IL Cell Phone Reimbursement, and EV Hub

Run store video monitoring and review for legal & guest service claims for ampm


Build and maintain all store files for the material assets - detailing quotes, purchase agreements, invoices and warranty information


Address service level and results issues directly with vendor partners in equipment purchases, warranty services and contract maintenance services, while reconciling purchases and service level agreements to invoicing upon receipt.


Conduct cross-functional project discussions on equipment delivery schedules and details with Facility Services and Construction management, and merchandising


Perform additional duties as assigned.

Experience and Qualifications

University degree, preferably in a finance.

Experience

4-6 years of sales/operations/financial/purchasing/procurement experience
Store retail operations experience preferred

Skills & Proficiencies

High energy and strong work ethic
Strong project management and interpersonal skills
Meticulous and well-organized
Excellent judgement and analysis skills
Strong written/verbal/communication skills
Strong time management skills
Ability to prioritize a full workload
Excellent customer service skills
Research and reporting skills
Must be an excellent teammate
Ability to develop positive relationships

Shift time: 3:00 pm to 12:00 am IST

Special Expertise

Proficient knowledge and experience with Microsoft Office Suite, specifically Excel, Word, PowerPoint and Outlook


Hands on and experience in SAP applications preferred.

Other Considerations -

Capable of working extra hours as vital

You will work with

Customer Excellence Team


Store Operations


COCO operations (Ops support, regional managers)


Franchise partners


Procurement, Marketing, Training


GBS


Merchandising

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.



If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.