Job Description

job detailsPrimary Job FunctionsThis section describes the primary /essential responsibilities that this job performs.Prints route paperwork for next-day deliveries for onshore.Update, monitor, and maintain customer's accounts in the system as directed by the customer and/or store.Run and review multiple reports daily to ensure billings are completed. All VIPs are flagged on damaged sales/orders.After driver check-in, review finalized paperwork to ensure completion, signatures, and billing.Resolve cases and e-mails from internal and external customers.Demonstrates the Company's Core and Growth Values in the performance of all job functions.Any other duties assigned by location and/or leadershipSecondary Job FunctionsThis section describes the secondary responsibilities that this job performs.Provide assistance to the Customer Experience department as neededMaintain reliable attendance.Actively participate in departmental meetings, training, and education. Assist with training other employees and providing backup.Complete other assignments and special projects as requested.Assist with training other employeesMaintain a clean and orderly work areaJob QualificationsEducation:High School Diploma or equivalent, RequiredExperience:NoneLicenses or CertificationsNoneKnowledge, Skills and AbilitiesExcellent telephone and email etiquetteEffective time management and organizational skillsWork independently as well as in a team environmentAnalytical and problem-solving skillsMaintain confidentialityWorking knowledge of Continuous ImprovementHandle multiple projects simultaneously within established time constraintsProficient computer skills, including experience with Microsoft Office Suite, internetPerform under strong demands in a fast-paced environmentDisplay empathy, understanding, and patience with employees and external customersRespond professionally in situations with difficult employee/vendor/customer issues or inquiriesExcellent oral and written communication skillsExcellent interpersonal skillsStrong attention to detailsProblem-solve and make decisions, especially in a fast-paced, high-pressure environment.Possess and demonstrate leadership skills and initiative to complete tasksMaintains a positive and professional attitude that motivates others and promotes enthusiasmSchedule ExpectationsFlexible and willing to work extended hours when necessary.Job CompetenciesEthics and valuesIntegrity and trustProblem solverConflict managementPerseveranceCross-cultural understanding/ Global MindsetCross-cultural sensitivityPhysical Effort and Work EnvironmentReasonable accommodations will be made for individuals with disabilities.0%-24%25%-49%50%-74%75%-100%Seeing: Must have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Communication: Must be able to effectively communicate in order to perform the requirements of the position.Sitting: Will remain in a seated position.Fingering/Grasping/Feeling: Must be able to perform repetitive tasks with both hands to include keyboarding, handwriting, and office equipment operation.Standing/Walking: Must be able to move about from one area of the workplace to another.Climbing/Stooping/Bending/Kneeling/Reaching: Will bend, twist, squat, stoop, kneel, crouch and reach at or above shoulder level.Lifting: Must be able to lift and carry objects up to 25 lbs.Pulling/Pushing: Will transport loads of up to 40 lbs.Work Environment: Predominately in an office environment; not substantially exposed to adverse conditions.Tools & Equipment UsedTools and Equipment:Amount of Time0%-24%25%-49%50%-74%75%-100%ComputerCopierFaxPrinterScannerTelephoneSignaturesAcknowledgement of job description receipt and reviewEmployee SignatureSupervisor SignatureEmployee NameSupervisor NameDateDate ...

Randstad